Cognigy vs Parloa (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Cognigy does not list a price
Free plan
Tie
Neither has one
Higher rating
Cognigy
4.5 against 4.4
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Cognigy	Parloa
Our rating	4.5Better	4.4
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Deep integration with existing contact center telephony Voice and chat support in one platform Low-code flow builder alongside newer generative AI German-engineered, EU data-handling standards No self-serve free tier	Real-time multilingual translation at reported 97% accuracy Full agent lifecycle: design, test, scale, and optimize DORA compliance for EU financial services regulation German-based with strong European enterprise customer base No self-serve free tier
Pros	Integrates into existing contact center infrastructure rather than replacing it Covers both voice and chat in one platform Strong fit for European enterprises with data-handling requirements	Strong multilingual capability suits companies serving many markets Full-lifecycle approach treats deployment as ongoing, not one-time DORA compliance specifically addresses EU financial regulation
Cons	No free tier or transparent self-serve pricing Integration-heavy setup takes real implementation time Best suited to enterprises with existing contact center infrastructure to integrate with	No free tier or transparent self-serve pricing European regulatory focus matters less for non-EU businesses Enterprise sales process required to evaluate
Company	Cognigy, founded 2016	Parloa, founded 2018

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Cognigy better than Parloa?

In our reviews Cognigy scores 4.5 and Parloa scores 4.4. The better pick depends on the job. Cognigy: A German platform built for existing enterprise contact centers. Parloa: A German platform managing the full AI agent lifecycle, not just calls.

Which is cheaper, Cognigy or Parloa?

Cognigy: see pricing. Parloa: see pricing.

Do Cognigy and Parloa have free plans?

Neither lists a free plan.

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