Parloa vs PolyAI (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Parloa does not list a price
Free plan
Tie
Neither has one
Higher rating
Parloa
4.4 against 4.3
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Parloa	PolyAI
Our rating	4.4Better	4.3
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Real-time multilingual translation at reported 97% accuracy Full agent lifecycle: design, test, scale, and optimize DORA compliance for EU financial services regulation German-based with strong European enterprise customer base No self-serve free tier	Proprietary Raven model trained on 1 billion-plus enterprise conversations No-code Agent Builder and developer SDK on one runtime Wide industry coverage across healthcare, retail, hospitality, and more SOC 2, HIPAA, GDPR, and PCI DSS compliance No self-serve free tier
Pros	Strong multilingual capability suits companies serving many markets Full-lifecycle approach treats deployment as ongoing, not one-time DORA compliance specifically addresses EU financial regulation	Purpose-built voice model trained at genuine enterprise scale Natural, non-robotic conversation quality specifically emphasized Both no-code and developer paths on the same underlying platform
Cons	No free tier or transparent self-serve pricing European regulatory focus matters less for non-EU businesses Enterprise sales process required to evaluate	No free tier or transparent self-serve pricing Enterprise sales process required to evaluate Broad industry coverage means less narrow vertical specialization than some competitors
Company	Parloa, founded 2018	PolyAI, founded 2017

Prices come from each vendor's pricing page, last checked 20260703. Check the vendor before you buy.

FAQ

Questions people ask

Is Parloa better than PolyAI?

In our reviews Parloa scores 4.4 and PolyAI scores 4.3. The better pick depends on the job. Parloa: A German platform managing the full AI agent lifecycle, not just calls. PolyAI: A proprietary voice model trained on over a billion enterprise calls.

Which is cheaper, Parloa or PolyAI?

Parloa: see pricing. PolyAI: see pricing.

Do Parloa and PolyAI have free plans?

Neither lists a free plan.

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