Crisp vs Heymarket (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Heymarket does not list a price
Free plan
Crisp
Only Crisp has one
Higher rating
Crisp
4.4 against 3.7
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Crisp	Heymarket
Our rating	4.4Better	3.7
Starts at	$45/mo	Not listed
Free plan	YesBetter	No
Category	Customer Support	Customer Support
Plans	Free$0 Mini$45/mo per workspace Essentials$95/mo per workspace Plus$295/mo per workspace EnterpriseQuote only	See pricing
Key features	Multichannel shared team inbox (chat, email, and more) AI chatbot automation alongside human agent handoff Genuinely published, self-serve pricing Free tier for basic use Built for small and mid-sized business teams	Q&A Agent - answers FAQs from your knowledge base Scheduling Agent - books and reschedules appointments via text Lead Enrichment Agent - extracts and syncs customer data to CRM AI-powered shared inbox reducing manual coordination HIPAA and SOC 2 Type 2 certified for regulated communication
Pros	Published, accessible pricing unlike most enterprise-only competitors Combines a full team inbox with AI automation in one tool Free tier available to start immediately	Specialized agents per function tend to perform more reliably than one generic AI chatbot Compliance certifications (HIPAA, SOC 2) support regulated-industry use Sentiment-based automation routes conversations based on how they're actually going
Cons	Less specialized in pure AI resolution than dedicated enterprise agent platforms Higher-volume enterprise needs may outgrow its feature set AI automation is one part of a broader tool rather than the primary focus	No pricing disclosed on the homepage Three separate agents mean more initial configuration than a single unified bot AI-drafted scheduling and enrichment still benefit from periodic spot-checking
Company	Crisp IM SAS, founded 2015	Heymarket

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Crisp better than Heymarket?

In our reviews Crisp scores 4.4 and Heymarket scores 3.7. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. Heymarket: Three specialized AI Agents handle Q&A, appointment scheduling, and lead enrichment via text - so your shared inbox needs less manual coordination.

Which is cheaper, Crisp or Heymarket?

Crisp: from $45/mo. Heymarket: see pricing.

Do Crisp and Heymarket have free plans?

Only Crisp has a free plan.

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