Darwin AI is a conversational AI platform for small and mid-size businesses, founded in 2023 by Lautaro Schiaffino and Ezequiel Sculli and headquartered in Sao Paulo, Brazil. The pair previously built Sirena.app, a WhatsApp shared-inbox tool, to $15 million in annual recurring revenue across 25 countries before selling it to Zenvia in 2020, and started Darwin to apply the same distribution playbook to AI agents.
Rather than one generic chatbot, Darwin ships a roster of named digital workers (Alba, Bruno, Eva, Sofia, and Lucas), each tuned for a specific job such as inbound lead qualification, outbound reactivation, post-sales follow-up, satisfaction surveys, or collections, communicating over WhatsApp, Instagram, and phone calls while writing results back into a business's CRM automatically. The company markets a 'zero hallucinations' design built on human audits and automated testing, plus human escalation triggers for conversations the AI cannot resolve.
Darwin fits SMBs across retail, real estate, education, and automotive in Latin America that want AI customer conversations without hiring an IT team to build them, and it has processed conversations for customers across Mexico, Peru, Argentina, Brazil, and Colombia. Pricing is not published; the company describes a setup fee plus a monthly base and per-conversation usage fee, arranged through a sales conversation rather than self-serve signup.
