Shortlist by what you need
Start here if you know why you are leaving Genesys Cloud CX.
Want the closest match?
TalkdeskMost similar to Genesys Cloud CX in what it does, its category and its price.
Visit (opens Talkdesk in a new tab)Need a free plan?
FreshchatHas a free plan, rated 4.3 out of 5. Genesys Cloud CX has none.
Visit (opens Freshchat in a new tab)Want the best rated?
247.aiRated 4.3 out of 5 in our review, against 4.3 for Genesys Cloud CX.
Visit (opens 247.ai in a new tab)
At a glance
Green means better than Genesys Cloud CX, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 Genesys Cloud CXBaseline | 4.3 | $75/mo | No | Unifies customer and employee experience, with pricing tiers published openly | |
| Talkdesk | 4.0−0.3 | $85/mo$10 more | No | Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing | vs Genesys Cloud CX |
| Freshchat | 4.3Same | $19/mo$56 less | YesGenesys Cloud CX has none | Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. | vs Genesys Cloud CX |
 Verint | 4.1−0.2 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Genesys Cloud CX |
| 247.ai | 4.3Same | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | vs Genesys Cloud CX |
 LivePerson | 4.3Same | Not listed | No | Simulates thousands of conversations to validate an agent before it goes live | vs Genesys Cloud CX |
 Hubtype | 3.9−0.4 | Not listed | No | AI agents for WhatsApp and business messaging, spanning customer-facing sales and service agents plus internal copilot, QA and analytics agents. | vs Genesys Cloud CX |
 Engageware | 4.2−0.1 | Not listed | No | AI customer engagement platform for banks, telecoms and other regulated industries, built around the Aivo Suite: AgentBot conversational AI, voice AI, governed AI customer agents, appointment scheduling and knowledge management. | vs Genesys Cloud CX |
 Fineguide | 3.7−0.6 | Not listed | No | One AI system across Web, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord - unified CRM, voice QA, and embedded n8n workflow automation. | vs Genesys Cloud CX |
The alternatives in detail
In order of how closely each one matches Genesys Cloud CX.
Talkdesk
4.0$85/mo
vs Genesys Cloud CX$10 more−0.3
Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing.
- Cloud-native contact-center platform operating since 2011
- AI agents layered on top of established voice and digital channel infrastructure
- Tiered pricing from $85/agent (Digital Essentials) to $165/agent (Elite)
Long operating history gives real confidence at enterprise call volumes competitors lack
Per-agent pricing at the higher tiers adds up fast for large contact-center teams
Freshchat
4.3$19/mo
vs Genesys Cloud CX$56 lessSameFree plan
Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support.
- Unified inbox spanning web, mobile, WhatsApp, Facebook, Instagram, email, and SMS
- No-code chatbot builder for automating routine conversations
- Freddy AI Agent and Copilot add-ons for automated responses and agent assistance
Genuinely free tier for up to 10 agents, not a time-limited trial only
Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing
Verint
4.1Not listed
vs Genesys Cloud CX−0.2
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
247.ai
4.3Not listed
vs Genesys Cloud CXSame
Enterprise customer experience platform blending conversational AI with managed contact-center operations.
- Omnichannel routing across voice, chat, email, and social channels
- Intent-detection NLP built for contextual, on-demand support
- Real-time agent-assist suggestions during live calls
Single vendor accountable for both AI platform and contact-center staffing
No published pricing, so budgeting requires a sales conversation
LivePerson
4.3Not listed
vs Genesys Cloud CXSame
Simulates thousands of conversations to validate an agent before it goes live.
- Syntrix simulates thousands of conversations to validate agents before deployment
- Revenue attribution tied directly to individual conversations
- Handles over a billion messages a month at enterprise scale
Pre-deployment simulation catches failure modes before real customers do
Pricing isn't published, requires a sales conversation
Hubtype
3.9Not listed
vs Genesys Cloud CX−0.4
AI agents for WhatsApp and business messaging, spanning customer-facing sales and service agents plus internal copilot, QA and analytics agents.
- Front-facing AI agents for sales, service and marketing
- AI Copilot supporting human agents
- Agents for data capture, QA and analytics
QA agent reviewing every conversation beats sampling-based quality assurance
No public pricing
Engageware
4.2Not listed
vs Genesys Cloud CX−0.1
AI customer engagement platform for banks, telecoms and other regulated industries, built around the Aivo Suite: AgentBot conversational AI, voice AI, governed AI customer agents, appointment scheduling and knowledge management.
- AgentBot conversational AI for customer chat
- AI voice experiences and human handoff
- Governed AI customer agents with guardrails and audit trails
Built for compliance-heavy industries
No published pricing
Fineguide
3.7Not listed
vs Genesys Cloud CX−0.6
One AI system across Web, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord - unified CRM, voice QA, and embedded n8n workflow automation.
- Unified AI conversations across 7 channels including WhatsApp and Slack
- Shared CRM: pipelines, tasks, tickets, team inbox
- Voice QA: automatic call transcription and scoring
True cross-channel unification, not a separate tool per platform
No published pricing - expect a sales-led process
FAQ
Questions people ask
Is Genesys Cloud CX free?
Genesys Cloud CX does not list a free plan. Paid plans start from $75/mo.
What is the best free alternative to Genesys Cloud CX?
Freshchat is the highest-rated alternative here with a free plan (4.3 out of 5).
What is the cheapest alternative to Genesys Cloud CX?
Among paid plans, Freshchat has the lowest starting price (from $19/mo). If you need it free, start with Freshchat.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.