Kotae is an AI customer-support chatbot launched in 2024 by Tokyo Techies, an IT consulting and software company based in Japan.
Kotae trains itself on a company's existing website content, then answers visitor questions automatically through text chat or real-time voice, working across more than 80 languages. The company reports it handles about 80 percent of incoming customer questions without human intervention, and it doubles as a lead-generation tool by converting chat interactions into qualified contacts.
Kotae fits small and mid-size businesses without a dedicated support team or ticketing system who need front-line coverage for repetitive questions. A free trial is available, with a Premium plan at $9/month covering up to 4,000 questions monthly, and a custom Enterprise plan above that.
Kotae starts at $9, which is 74% below the Customer Support median of $34 a month across the 62 priced tools we list in that category.
The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.
21% of Customer Support tools in the directory offer a free tier, which this one does not.
Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.
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