Shortlist by what you need
Start here if you know why you are leaving Kustomer.
Want the closest match?
GladlyMost similar to Kustomer in what it does, its category and its price.
Visit (opens Gladly in a new tab)Want to pay less than Kustomer?
DevRevFrom $59.99/mo, against from $89/mo for Kustomer.
Visit (opens DevRev in a new tab)Want the best rated?
SierraRated 4.6 out of 5 in our review, against 4.2 for Kustomer.
Visit (opens Sierra in a new tab)
At a glance
Green means better than Kustomer, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 KustomerBaseline | 4.2 | $89/mo | No | Acquired by Meta in 2022, then spun back out independent in 2023 | |
| Gladly | 4.3+0.1 | Not listed | No | Organizes support around the customer, not the ticket | vs Kustomer |
| DevRev | 4.2Same | $59.99/mo$29.01 less | No | Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system. | vs Kustomer |
 Moveworks | 4.3+0.1 | Not listed | No | Acquired by ServiceNow for $2.85 billion in a major 2025 deal | vs Kustomer |
 Intercom Fin | 4.3+0.1 | Not listed | No | Pay per resolution, not per seat, on an already-massive messenger platform | vs Kustomer |
| Sierra | 4.6+0.4 | Not listed | No | Founded by a former Salesforce co-CEO, valued at nearly $16 billion | vs Kustomer |
The alternatives in detail
In order of how closely each one matches Kustomer.
Gladly
4.3Not listed
vs Kustomer+0.1
Organizes support around the customer, not the ticket.
- Continuous per-customer timeline instead of per-ticket organization
- Full customer history visible across every channel
- AI automation for common request resolution
Genuinely different, customer-first architecture rather than ticket-based
No free tier or transparent self-serve pricing
DevRev
4.2$59.99/mo
vs Kustomer$29.01 lessSame
Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system.
- Shared data layer linking support tickets directly to engineering issues
- AI-driven ticket deflection to resolve routine customer questions automatically
- Native conversational interface for querying support, product, and engineering data
Directly links customer tickets to the engineering work that resolves them, cutting handoff friction
Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
Moveworks
4.3Not listed
vs Kustomer+0.1
Acquired by ServiceNow for $2.85 billion in a major 2025 deal.
- AI assistant for internal IT and HR employee requests
- Enterprise search across internal systems and knowledge
- Acquired by ServiceNow for $2.85 billion, completed December 2025
Proven at genuine scale with millions of employee users
No longer operates as a fully independent standalone vendor
Intercom Fin
4.3Not listed
vs Kustomer+0.1
Pay per resolution, not per seat, on an already-massive messenger platform.
- Per-resolution pricing rather than per-seat or flat platform fees
- Built on Intercom's established messenger and helpdesk platform
- Large existing customer base since Intercom's 2011 founding
Outcome-based, per-resolution pricing aligns cost with actual value delivered
No free tier for testing before committing
Sierra
4.6Not listed
vs Kustomer+0.4
Founded by a former Salesforce co-CEO, valued at nearly $16 billion.
- Agent OS platform across text, voice, email, and SMS
- Founded by former Salesforce co-CEO Bret Taylor and ex-Google Clay Bavor
- Reached $100M ARR within seven quarters of public launch
Exceptionally strong founder pedigree and operational track record
No free tier or transparent self-serve pricing
FAQ
Questions people ask
Is Kustomer free?
Kustomer does not list a free plan. Paid plans start from $89/mo.
What is the cheapest alternative to Kustomer?
Among paid plans, DevRev has the lowest starting price (from $59.99/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.