Kustomer, founded in 2015, built a customer-centric platform similar in spirit to Gladly, covered elsewhere in this directory, organizing support around a unified customer timeline rather than isolated tickets. Its corporate history since then has been unusually eventful for a company in this category.
Meta, then still branded Facebook, agreed to acquire Kustomer in 2020 for a reported one billion dollars, with the deal closing in early 2022 after regulatory review. That ownership was short-lived: Meta spun Kustomer back out as an independent company in 2023 at a considerably lower valuation of roughly $250 million, with venture firms taking a controlling stake and Meta remaining a shareholder without a board seat. Since then, Kustomer has operated independently again, raising a new funding round in 2025 as it reorients toward AI-driven customer service.
There's no free tier; pricing starts around $89 a month, reflecting an enterprise-oriented platform. For anyone evaluating Kustomer today, its current status as an independent company again, rather than a Meta-owned platform, is worth knowing directly given how much its ownership has shifted since 2020.
