Shortlist by what you need
Start here if you know why you are leaving Salesforce Agentforce.
Want the closest match?
Intercom FinMost similar to Salesforce Agentforce in what it does, its category and its price.
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Freddy AIFrom $15/mo, the lowest starting price here.
Visit (opens Freddy AI in a new tab)Want the best rated?
CognigyRated 4.5 out of 5 in our review, against 4.2 for Salesforce Agentforce.
Visit (opens Cognigy in a new tab)
At a glance
Green means better than Salesforce Agentforce, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 Salesforce AgentforceBaseline | 4.2 | Not listed | No | Salesforce's agent layer, grounded directly in existing CRM data | |
| Intercom Fin | 4.3+0.1 | Not listed | No | Pay per resolution, not per seat, on an already-massive messenger platform | vs Salesforce Agentforce |
 Zendesk AI | 4.4+0.2 | $55/mo | No | AI layered onto the platform that helped define ticketing software | vs Salesforce Agentforce |
| Cognigy | 4.5+0.3 | Not listed | No | A German platform built for existing enterprise contact centers | vs Salesforce Agentforce |
 Ada | 4.2Same | Not listed | No | A Toronto customer service platform since before generative AI existed | vs Salesforce Agentforce |
 Monobot | 3.8−0.4 | $200/mo | No | No-code platform for building AI voice, chat and SMS agents that handle support, sales and HR calls, with analytics, scheduling and CRM integrations. | vs Salesforce Agentforce |
 Aquant | 4.2Same | Not listed | No | Agentic AI platform that turns service manuals and technician expertise into step-by-step equipment repair guidance. | vs Salesforce Agentforce |
 Netomi | 4.2Same | Not listed | No | Enterprise resolution built with deep roots in travel and logistics | vs Salesforce Agentforce |
| Freddy AI | 4.4+0.2 | $15/mo | No | Freshworks' AI layer, spanning support and its wider business suite | vs Salesforce Agentforce |
The alternatives in detail
In order of how closely each one matches Salesforce Agentforce.
Intercom Fin
4.3Not listed
vs Salesforce Agentforce+0.1
Pay per resolution, not per seat, on an already-massive messenger platform.
- Per-resolution pricing rather than per-seat or flat platform fees
- Built on Intercom's established messenger and helpdesk platform
- Large existing customer base since Intercom's 2011 founding
Outcome-based, per-resolution pricing aligns cost with actual value delivered
No free tier for testing before committing
Zendesk AI
4.4$55/mo
vs Salesforce Agentforce+0.2
AI layered onto the platform that helped define ticketing software.
- AI resolution, agent-assist, and routing built into an established platform
- Operating since 2007, predating the AI support category entirely
- Grounded in a company's own historical ticket data
Decades of ticketing platform maturity underlying the newer AI features
No free tier for AI features specifically
Cognigy
4.5Not listed
vs Salesforce Agentforce+0.3
A German platform built for existing enterprise contact centers.
- Deep integration with existing contact center telephony
- Voice and chat support in one platform
- Low-code flow builder alongside newer generative AI
Integrates into existing contact center infrastructure rather than replacing it
No free tier or transparent self-serve pricing
Ada
4.2Not listed
vs Salesforce AgentforceSame
A Toronto customer service platform since before generative AI existed.
- No-code automated resolution builder
- Operating since 2016, predating the generative AI wave
- Resolution-rate tracking rather than pure deflection metrics
Long track record refining automated customer service specifically
No free tier or self-serve signup
Monobot
3.8$200/mo
vs Salesforce Agentforce−0.4
No-code platform for building AI voice, chat and SMS agents that handle support, sales and HR calls, with analytics, scheduling and CRM integrations.
- No-code agent builder for voice, chat and SMS
- Knowledge base and automation flows
- Dashboard analytics and per-interaction review
Covers voice and text channels on one platform
Entry plan starts at $200 a month
Aquant
4.2Not listed
vs Salesforce AgentforceSame
Agentic AI platform that turns service manuals and technician expertise into step-by-step equipment repair guidance.
- Agentic AI for field service technicians
- Service knowledge extraction from manuals and case notes
- Voice AI for hands-free technician support
Purpose-built for complex-equipment service organizations
Custom pricing only, with no self-serve plans
Netomi
4.2Not listed
vs Salesforce AgentforceSame
Enterprise resolution built with deep roots in travel and logistics.
- Multi-channel resolution across email, chat, and voice
- Particular depth in travel, airline, and logistics industries
- Takes real actions within existing business systems
Strong vertical experience in travel, airline, and logistics specifically
No free tier or transparent self-serve pricing
Freddy AI
4.4$15/mo
vs Salesforce Agentforce+0.2
Freshworks' AI layer, spanning support and its wider business suite.
- AI layer spanning Freshworks' support, sales, and IT products
- Ticket summarization and suggested responses
- Autonomous resolution for common support questions
Consistent AI experience for companies already using multiple Freshworks products
Full value depends on already using Freshworks products
FAQ
Questions people ask
Is Salesforce Agentforce free?
Salesforce Agentforce does not list a free plan. Check its pricing page for current plans.
What is the cheapest alternative to Salesforce Agentforce?
Among paid plans, Freddy AI has the lowest starting price (from $15/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.