Shortlist by what you need
Start here if you know why you are leaving Yellow.ai.
Want the closest match?
SendbirdMost similar to Yellow.ai in what it does, its category and its price.
Visit (opens Sendbird in a new tab)Want the lowest price?
OpenFrom $0.99/mo, the lowest starting price here.
Visit (opens Open in a new tab)Want the best rated?
KommunicateRated 4.4 out of 5 in our review, against 4.2 for Yellow.ai.
Visit (opens Kommunicate in a new tab)
At a glance
Green means better than Yellow.ai, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 Yellow.aiBaseline | 4.2 | Free | Yes | Broad channel coverage from an India-based enterprise CX platform | |
| Sendbird | 4.2Same | $349/mo | Yes | Started as chat infrastructure for any app, now with AI agents added | vs Yellow.ai |
| Kommunicate | 4.4+0.2 | $34/mo | No | Controlled automation: AI answers confidently, then knows when to stop | vs Yellow.ai |
 Genesys Cloud CX | 4.3+0.1 | $75/mo | No | Unifies customer and employee experience, with pricing tiers published openly | vs Yellow.ai |
 Thena | 4.2Same | Not listed | No | B2B support conducted through shared Slack channels | vs Yellow.ai |
 Moveo.AI | 3.4−0.8 | Not listed | No | AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers. | vs Yellow.ai |
 Hubtype | 3.9−0.3 | Not listed | No | AI agents for WhatsApp and business messaging, spanning customer-facing sales and service agents plus internal copilot, QA and analytics agents. | vs Yellow.ai |
| Open | 4.1−0.1 | $0.99/mo | No | Charges 99 cents per resolved ticket instead of per seat. | vs Yellow.ai |
 Talkdesk | 4.0−0.2 | $85/mo | No | Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing | vs Yellow.ai |
The alternatives in detail
In order of how closely each one matches Yellow.ai.
Sendbird
4.2$349/mo
vs Yellow.aiSame
Started as chat infrastructure for any app, now with AI agents added.
- Originally built as chat and messaging infrastructure for any app
- AI agent capabilities added to established messaging backbone
- Proven at high scale across many types of applications
Built on proven, high-scale messaging infrastructure, not a narrower starting point
Less purpose-built for support specifically than dedicated competitors
Kommunicate
4.4$34/mo
vs Yellow.ai+0.2
Controlled automation: AI answers confidently, then knows when to stop.
- Controlled automation with explicit human handoff boundaries
- Integrates with Dialogflow, OpenAI, and Anthropic
- Single AI layer across web, WhatsApp, apps, and email
Control-first design suits teams wary of fully autonomous AI
No free tier or transparent self-serve pricing
Genesys Cloud CX
4.3$75/mo
vs Yellow.ai+0.1
Unifies customer and employee experience, with pricing tiers published openly.
- Unifies customer experience and employee/workforce management in one platform
- Four published pricing tiers, not sales-negotiated-only
- AI-powered routing, virtual agents, and copilots built in
Published pricing tiers, unusual transparency for this category
Among the higher prices in this category at the top tiers
Thena
4.2Not listed
vs Yellow.aiSame
B2B support conducted through shared Slack channels.
- AI-powered support automation built for Slack Connect
- Designed for B2B SaaS support conversations, not consumer web widgets
- Triage and resolution within existing Slack channels
Genuinely native to a common B2B support workflow other tools don't address directly
No free tier or transparent self-serve pricing
Moveo.AI
3.4Not listed
vs Yellow.ai−0.8
AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers.
- True multi-channel deployment - voice, chat, email, WhatsApp, SMS
- Persistent customer memory across interactions and teams
- Native CRM/ticketing integrations - Zendesk, Intercom, Front
Genuinely broad channel coverage, not locked to one interface
Pricing isn't public - requires a demo
Hubtype
3.9Not listed
vs Yellow.ai−0.3
AI agents for WhatsApp and business messaging, spanning customer-facing sales and service agents plus internal copilot, QA and analytics agents.
- Front-facing AI agents for sales, service and marketing
- AI Copilot supporting human agents
- Agents for data capture, QA and analytics
QA agent reviewing every conversation beats sampling-based quality assurance
No public pricing
Open
4.1$0.99/mo
vs Yellow.ai−0.1
Charges 99 cents per resolved ticket instead of per seat.
- Agent 5 automation across voice, chat, email and messaging
- One training pass covering every channel
- Clean handoff to human agents
$0.99 per resolution aligns the vendor with the outcome, not headcount
Automation rate and accuracy are vendor figures with no stated method
Talkdesk
4.0$85/mo
vs Yellow.ai−0.2
Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing.
- Cloud-native contact-center platform operating since 2011
- AI agents layered on top of established voice and digital channel infrastructure
- Tiered pricing from $85/agent (Digital Essentials) to $165/agent (Elite)
Long operating history gives real confidence at enterprise call volumes competitors lack
Per-agent pricing at the higher tiers adds up fast for large contact-center teams
FAQ
Questions people ask
Is Yellow.ai free?
Yellow.ai has a free plan.
What is the best free alternative to Yellow.ai?
Sendbird is the highest-rated alternative here with a free plan (4.2 out of 5).
What is the cheapest alternative to Yellow.ai?
Among paid plans, Open has the lowest starting price (from $0.99/mo). If you need it free, start with Sendbird.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.