Social Intents runs AI agents that answer questions, qualify leads and support customers automatically across live chat, with a choice of underlying model (ChatGPT, Claude or Gemini), training directly on a business’s website or uploaded PDFs in seconds, support for 80-plus languages with auto-detection, and AI Actions that perform real tasks – order lookups, meeting booking, lead creation – not just answer questions.
A stated 75% automatic resolution rate, combined with a clear escalation model (AI answers first, escalates to a human when needed, operates independently when the team is offline) is a genuinely practical design for real customer support coverage rather than an all-or-nothing automation bet. Choice of underlying model also lets a business pick based on cost, tone or specific capability rather than being locked to one provider, and no per-seat pricing above the Basic plan removes the cost penalty of adding more team members.
AI Actions performing real tasks (bookings, lead creation, order lookups) means mistakes have real consequences beyond a wrong chat answer – worth monitoring closely during initial rollout before trusting it fully unsupervised. Conversation volume limits scale by tier ($39-$199/month) and need matching to real traffic before committing.
