Replicant, founded in 2017 by Gadi Shamia, Jeremy Powers, and Josh Lerman, builds conversational AI aimed at handling complex customer interactions autonomously through to resolution, rather than the simpler triage-and-transfer role voice bots commonly play before handing off to a human agent.
That resolution-first design positions Replicant for contact centers that want AI to actually close out calls, including multi-step processes like account changes or troubleshooting, beyond answering FAQs or routing callers to the right queue faster.
Pricing is enterprise and contract-based, scoped to contact-center call volume. For a contact center that wants voice AI capable of fully resolving complex, multi-step calls rather than a bot that mainly triages and transfers, Replicant's autonomous-resolution focus addresses that directly.
