Cresta vs Hear (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Cresta does not list a price
Free plan
Tie
Neither has one
Higher rating
Cresta
4.3 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Cresta	Hear
Our rating	4.3Better	3.9
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Agent Assist gives real-time coaching and knowledge suggestions during live calls Autonomous AI Agent resolves voice and digital conversations end to end Conversation Intelligence surfaces revenue opportunities from interaction data Automated Quality Management covers 100% of conversations, not a sample 16+ integrations including Salesforce, Genesys, Amazon Connect, and NICE	Analysis across all interactions rather than a sample Agent coaching insight Automated quality monitoring Reporting built for customer experience leads No manual dashboard construction
Pros	Real-time human coaching, not just automation, keeps agents improving live Measurable enterprise results documented across named customers One of the longer operating histories in this category, since 2017	Reviews every interaction instead of a sampled few Oriented toward coaching rather than only scoring Removes manual quality-review sampling
Cons	Pricing isn't published, requires a sales conversation Dual human-and-AI structure adds complexity a pure-automation platform avoids Enterprise deployment scale exceeds what a small support team needs	Pricing is not published and starts with a demo Needs real interaction volume to produce useful patterns Automated scoring still requires human calibration
Company	Cresta, founded 2017	Hear

Prices come from each vendor's pricing page, last checked 20260813. Check the vendor before you buy.

FAQ

Questions people ask

Is Cresta better than Hear?

In our reviews Cresta scores 4.3 and Hear scores 3.9. The better pick depends on the job. Cresta: Coaches human agents live on calls while autonomous agents resolve the rest. Hear: Contact centre intelligence that reads every customer interaction rather than a sample.

Which is cheaper, Cresta or Hear?

Cresta: see pricing. Hear: see pricing.

Do Cresta and Hear have free plans?

Neither lists a free plan.

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