Shortlist by what you need
Start here if you know why you are leaving Hear.
Want the closest match?
daiseeMost similar to Hear in what it does, its category and its price.
Visit (opens daisee in a new tab)Want the best rated?
Observe.AIRated 4.4 out of 5 in our review, against 3.9 for Hear.
Visit (opens Observe.AI in a new tab)
At a glance
Green means better than Hear, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 HearBaseline | 3.9 | Not listed | No | Contact centre intelligence that reads every customer interaction rather than a sample. | |
| daisee | 3.8−0.1 | Not listed | No | AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group. | vs Hear |
 Level AI | 3.8−0.1 | Not listed | No | Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey. | vs Hear |
 Verint | 4.1+0.2 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Hear |
| Observe.AI | 4.4+0.5 | Not listed | No | AI platform that analyzes contact center calls and automates quality assurance. | vs Hear |
 Loris | 4.0+0.1 | Not listed | No | Conversation intelligence platform that analyzes customer service interactions for sentiment, drivers, and agent performance. | vs Hear |
 Cresta | 4.3+0.4 | Not listed | No | Coaches human agents live on calls while autonomous agents resolve the rest | vs Hear |
 Sameday AI | 4.0+0.1 | Not listed | No | Answers the phone for plumbers, HVAC and roofers, and books the job while doing it. | vs Hear |
 Knowmax | 3.7−0.2 | Not listed | No | Knowledge management for contact centres, with decision-tree flows and visual guides rather than articles agents have to read mid-call. | vs Hear |
The alternatives in detail
In order of how closely each one matches Hear.
daisee
3.8Not listed
vs Hear−0.1
AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group.
- Automatic transcription of every call, not a sample
- Automated quality scoring against defined standards
- Agent performance evaluation and management in one place
Scoring every call removes the sampling bias in conventional QA
No public pricing - demo-led sales
Level AI
3.8Not listed
vs Hear−0.1
Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey.
- Auto-QA scoring across every interaction
- Real-time agent assist and coaching
- AI virtual agents for deflection
Full-coverage QA replaces sampling a fraction of a percent of calls
Automated agent scoring is performance management and needs a dispute route
Verint
4.1Not listed
vs Hear+0.2
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
Observe.AI
4.4Not listed
vs Hear+0.5
AI platform that analyzes contact center calls and automates quality assurance.
- Full-call-volume transcription instead of sampled manual review
- Automated quality-assurance scoring across every customer interaction
- Real-time agent coaching and performance visibility
Analyzing 100% of calls surfaces QA and compliance issues that sampling would miss
100-seat minimum and annual contracts price out smaller support teams
Loris
4.0Not listed
vs Hear+0.1
Conversation intelligence platform that analyzes customer service interactions for sentiment, drivers, and agent performance.
- Sentence-level sentiment scoring across every customer conversation, not a sample
- Real-time in-conversation guidance for agents handling live calls or chats
- Root-cause and driver analysis explaining why customers are reaching out
Empathy-modeling approach traces back to real crisis-intervention research via Crisis Text Line
No free version for ongoing use, a paid plan is required after the trial
Cresta
4.3Not listed
vs Hear+0.4
Coaches human agents live on calls while autonomous agents resolve the rest.
- Agent Assist gives real-time coaching and knowledge suggestions during live calls
- Autonomous AI Agent resolves voice and digital conversations end to end
- Conversation Intelligence surfaces revenue opportunities from interaction data
Real-time human coaching, not just automation, keeps agents improving live
Pricing isn't published, requires a sales conversation
Sameday AI
4.0Not listed
vs Hear+0.1
Answers the phone for plumbers, HVAC and roofers, and books the job while doing it.
- AI CSRs answering calls around the clock
- Automatic appointment and job booking
- Text messaging and call logging
A missed call in the trades is a lost job of real value
No published pricing
Knowmax
3.7Not listed
vs Hear−0.2
Knowledge management for contact centres, with decision-tree flows and visual guides rather than articles agents have to read mid-call.
- Decision-tree flows for guided troubleshooting
- Visual step-by-step guides
- Knowledge base with CX-specific structure
Decision trees suit agents under time pressure better than articles
Converting existing articles into decision trees is real editorial work
FAQ
Questions people ask
Is Hear free?
Hear does not list a free plan. Check its pricing page for current plans.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.