Hear vs Loris (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Hear does not list a price
Free plan
Tie
Neither has one
Higher rating
Loris
3.9 against 4.0
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Hear	Loris
Our rating	3.9	4.0Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Analysis across all interactions rather than a sample Agent coaching insight Automated quality monitoring Reporting built for customer experience leads No manual dashboard construction	Sentence-level sentiment scoring across every customer conversation, not a sample Real-time in-conversation guidance for agents handling live calls or chats Root-cause and driver analysis explaining why customers are reaching out Coverage across voice, chat, and email channels in one dashboard Automated quality assurance scoring for agent performance
Pros	Reviews every interaction instead of a sampled few Oriented toward coaching rather than only scoring Removes manual quality-review sampling	Empathy-modeling approach traces back to real crisis-intervention research via Crisis Text Line Analyzes full conversation volume instead of a sampled subset, catching more edge cases Backed by Contentsquare's resources and customer-experience product suite since the 2025 acquisition
Cons	Pricing is not published and starts with a demo Needs real interaction volume to produce useful patterns Automated scoring still requires human calibration	No free version for ongoing use, a paid plan is required after the trial Pricing isn't published, so budget planning needs a sales call Post-acquisition product roadmap under Contentsquare isn't fully public yet
Company	Hear	Loris, founded 2018

Prices come from each vendor's pricing page, last checked 20260813. Check the vendor before you buy.

FAQ

Questions people ask

Is Hear better than Loris?

In our reviews Hear scores 3.9 and Loris scores 4.0. The better pick depends on the job. Hear: Contact centre intelligence that reads every customer interaction rather than a sample. Loris: Conversation intelligence platform that analyzes customer service interactions for sentiment, drivers, and agent performance.

Which is cheaper, Hear or Loris?

Hear: see pricing. Loris: see pricing.

Do Hear and Loris have free plans?

Neither lists a free plan.

More comparisons

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Loris compared with

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