Level AI vs Loris (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Level AI does not list a price
Free plan
Tie
Neither has one
Higher rating
Loris
3.8 against 4.0
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Level AI	Loris
Our rating	3.8	4.0Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Auto-QA scoring across every interaction Real-time agent assist and coaching AI virtual agents for deflection Voice of the customer and iCSAT analytics Agent screen recording	Sentence-level sentiment scoring across every customer conversation, not a sample Real-time in-conversation guidance for agents handling live calls or chats Root-cause and driver analysis explaining why customers are reaching out Coverage across voice, chat, and email channels in one dashboard Automated quality assurance scoring for agent performance
Pros	Full-coverage QA replaces sampling a fraction of a percent of calls Coaching becomes specific rather than anecdotal Covers both live assistance and after-the-fact analysis	Empathy-modeling approach traces back to real crisis-intervention research via Crisis Text Line Analyzes full conversation volume instead of a sampled subset, catching more edge cases Backed by Contentsquare's resources and customer-experience product suite since the 2025 acquisition
Cons	Automated agent scoring is performance management and needs a dispute route Model judgement of tone and empathy is far less reliable than of compliance steps Enterprise sale with demo-gated pricing	No free version for ongoing use, a paid plan is required after the trial Pricing isn't published, so budget planning needs a sales call Post-acquisition product roadmap under Contentsquare isn't fully public yet
Company	Level AI	Loris, founded 2018

Prices come from each vendor's pricing page, last checked 20260901. Check the vendor before you buy.

FAQ

Questions people ask

Is Level AI better than Loris?

In our reviews Level AI scores 3.8 and Loris scores 4.0. The better pick depends on the job. Level AI: Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey. Loris: Conversation intelligence platform that analyzes customer service interactions for sentiment, drivers, and agent performance.

Which is cheaper, Level AI or Loris?

Level AI: see pricing. Loris: see pricing.

Do Level AI and Loris have free plans?

Neither lists a free plan.

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