Shortlist by what you need
Start here if you know why you are leaving Loris.
Want the closest match?
Observe.AIMost similar to Loris in what it does, its category and its price.
Visit (opens Observe.AI in a new tab)Want the best rated?
ForethoughtRated 4.3 out of 5 in our review, against 4.0 for Loris.
Visit (opens Forethought in a new tab)
At a glance
Green means better than Loris, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 LorisBaseline | 4.0 | Not listed | No | Conversation intelligence platform that analyzes customer service interactions for sentiment, drivers, and agent performance. | |
| Observe.AI | 4.4+0.4 | Not listed | No | AI platform that analyzes contact center calls and automates quality assurance. | vs Loris |
 daisee | 3.8−0.2 | Not listed | No | AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group. | vs Loris |
 Hear | 3.9−0.1 | Not listed | No | Contact centre intelligence that reads every customer interaction rather than a sample. | vs Loris |
 Level AI | 3.8−0.2 | Not listed | No | Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey. | vs Loris |
| Forethought | 4.3+0.3 | Not listed | No | Ticket triage and agent-assist, alongside autonomous resolution | vs Loris |
 247.ai | 4.3+0.3 | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | vs Loris |
 Capacity | 4.2+0.2 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs Loris |
 Verint | 4.1+0.1 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Loris |
The alternatives in detail
In order of how closely each one matches Loris.
Observe.AI
4.4Not listed
vs Loris+0.4
AI platform that analyzes contact center calls and automates quality assurance.
- Full-call-volume transcription instead of sampled manual review
- Automated quality-assurance scoring across every customer interaction
- Real-time agent coaching and performance visibility
Analyzing 100% of calls surfaces QA and compliance issues that sampling would miss
100-seat minimum and annual contracts price out smaller support teams
daisee
3.8Not listed
vs Loris−0.2
AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group.
- Automatic transcription of every call, not a sample
- Automated quality scoring against defined standards
- Agent performance evaluation and management in one place
Scoring every call removes the sampling bias in conventional QA
No public pricing - demo-led sales
Hear
3.9Not listed
vs Loris−0.1
Contact centre intelligence that reads every customer interaction rather than a sample.
- Analysis across all interactions rather than a sample
- Agent coaching insight
- Automated quality monitoring
Reviews every interaction instead of a sampled few
Pricing is not published and starts with a demo
Level AI
3.8Not listed
vs Loris−0.2
Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey.
- Auto-QA scoring across every interaction
- Real-time agent assist and coaching
- AI virtual agents for deflection
Full-coverage QA replaces sampling a fraction of a percent of calls
Automated agent scoring is performance management and needs a dispute route
Forethought
4.3Not listed
vs Loris+0.3
Ticket triage and agent-assist, alongside autonomous resolution.
- Autonomous resolution through its Solve product
- Agent-assist features for human support agents
- Ticket triage and intelligent routing
Covers both autonomous resolution and human agent efficiency in one platform
No free tier or transparent self-serve pricing
247.ai
4.3Not listed
vs Loris+0.3
Enterprise customer experience platform blending conversational AI with managed contact-center operations.
- Omnichannel routing across voice, chat, email, and social channels
- Intent-detection NLP built for contextual, on-demand support
- Real-time agent-assist suggestions during live calls
Single vendor accountable for both AI platform and contact-center staffing
No published pricing, so budgeting requires a sales conversation
Capacity
4.2Not listed
vs Loris+0.2
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
Verint
4.1Not listed
vs Loris+0.1
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
FAQ
Questions people ask
Is Loris free?
Loris does not list a free plan. Check its pricing page for current plans.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.