Capacity vs Loris (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Capacity does not list a price
Free plan
Tie
Neither has one
Higher rating
Capacity
4.2 against 4.0
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Capacity	Loris
Our rating	4.2Better	4.0
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Shared AI Knowledge Layer connecting existing systems, data, and documentation Automated ticket, call, and email deflection across channels Real-time agent assist during live support conversations Automated QA scoring of support interactions Conversational intelligence and analytics across contact volume	Sentence-level sentiment scoring across every customer conversation, not a sample Real-time in-conversation guidance for agents handling live calls or chats Root-cause and driver analysis explaining why customers are reaching out Coverage across voice, chat, and email channels in one dashboard Automated quality assurance scoring for agent performance
Pros	Long track record dating back to 2017 with 20,000+ customers Covers voice, chat, email, and SMS from one connected knowledge base rather than separate point tools Company reports profitability and $60M ARR, suggesting operational stability	Empathy-modeling approach traces back to real crisis-intervention research via Crisis Text Line Analyzes full conversation volume instead of a sampled subset, catching more edge cases Backed by Contentsquare's resources and customer-experience product suite since the 2025 acquisition
Cons	No published pricing, buyers must go through a sales quote process No free plan or self-serve trial for smaller teams to test before buying Built for contact-center scale, likely more platform than a small support team needs	No free version for ongoing use, a paid plan is required after the trial Pricing isn't published, so budget planning needs a sales call Post-acquisition product roadmap under Contentsquare isn't fully public yet
Company	Capacity, founded 2017	Loris, founded 2018

Prices come from each vendor's pricing page, last checked 20260718. Check the vendor before you buy.

FAQ

Questions people ask

Is Capacity better than Loris?

In our reviews Capacity scores 4.2 and Loris scores 4.0. The better pick depends on the job. Capacity: A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. Loris: Conversation intelligence platform that analyzes customer service interactions for sentiment, drivers, and agent performance.

Which is cheaper, Capacity or Loris?

Capacity: see pricing. Loris: see pricing.

Do Capacity and Loris have free plans?

Neither lists a free plan.

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