Shortlist by what you need
Start here if you know why you are leaving Cresta.
Want the closest match?
Level AIMost similar to Cresta in what it does, its category and its price.
Visit (opens Level AI in a new tab)Need a free plan?
UnleashHas a free plan, rated 3.9 out of 5. Cresta has none.
Visit (opens Unleash in a new tab)Want the best rated?
247.aiRated 4.3 out of 5 in our review, against 4.3 for Cresta.
Visit (opens 247.ai in a new tab)
At a glance
Green means better than Cresta, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 CrestaBaseline | 4.3 | Not listed | No | Coaches human agents live on calls while autonomous agents resolve the rest | |
| Level AI | 3.8−0.5 | Not listed | No | Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey. | vs Cresta |
 Replicant | 4.0−0.3 | Not listed | No | Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them | vs Cresta |
 Capacity | 4.2−0.1 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs Cresta |
| 247.ai | 4.3Same | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | vs Cresta |
 Hear | 3.9−0.4 | Not listed | No | Contact centre intelligence that reads every customer interaction rather than a sample. | vs Cresta |
 Verint | 4.1−0.2 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Cresta |
 Avaamo | 3.8−0.5 | Not listed | No | Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support. | vs Cresta |
| Unleash | 3.9−0.4 | Free | YesCresta has none | AI service agents that resolve issues end to end rather than deflecting them. | vs Cresta |
The alternatives in detail
In order of how closely each one matches Cresta.
Level AI
3.8Not listed
vs Cresta−0.5
Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey.
- Auto-QA scoring across every interaction
- Real-time agent assist and coaching
- AI virtual agents for deflection
Full-coverage QA replaces sampling a fraction of a percent of calls
Automated agent scoring is performance management and needs a dispute route
Replicant
4.0Not listed
vs Cresta−0.3
Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them.
- Autonomous voice AI built to resolve complex customer calls end to end
- Handles multi-step processes like account changes, not just FAQ-style triage
- Founded in 2017 with an operating history in enterprise voice AI
Resolution-first design goes beyond the triage role most voice bots are limited to
Enterprise-only contract pricing means no self-serve option to test at small scale
Capacity
4.2Not listed
vs Cresta−0.1
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
247.ai
4.3Not listed
vs CrestaSame
Enterprise customer experience platform blending conversational AI with managed contact-center operations.
- Omnichannel routing across voice, chat, email, and social channels
- Intent-detection NLP built for contextual, on-demand support
- Real-time agent-assist suggestions during live calls
Single vendor accountable for both AI platform and contact-center staffing
No published pricing, so budgeting requires a sales conversation
Hear
3.9Not listed
vs Cresta−0.4
Contact centre intelligence that reads every customer interaction rather than a sample.
- Analysis across all interactions rather than a sample
- Agent coaching insight
- Automated quality monitoring
Reviews every interaction instead of a sampled few
Pricing is not published and starts with a demo
Verint
4.1Not listed
vs Cresta−0.2
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
Avaamo
3.8Not listed
vs Cresta−0.5
Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support.
- AI Operator that authenticates and routes calls
- AI agents across voice and digital channels
- Agent assist for live human agents
Handling identity before routing removes real contact centre cost
Demo-gated enterprise sale with no self-serve evaluation
Unleash
3.9Free
vs Cresta−0.4Free plan
AI service agents that resolve issues end to end rather than deflecting them.
- Agents that resolve issues rather than deflect tickets
- Actions performed in connected systems, not answers alone
- Aimed at service quality alongside speed and scale
Resolution is the right target; deflection flatters the metric
Resolution depends on depth of integration with your systems
FAQ
Questions people ask
Is Cresta free?
Cresta does not list a free plan. Check its pricing page for current plans.
What is the best free alternative to Cresta?
Unleash is the highest-rated alternative here with a free plan (3.9 out of 5).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.