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Head to head · 2026

Crisp vs Sendbird

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Crisp

A multichannel messaging inbox, not just an enterprise AI agent

4.4$45/mo

Visit Crisp (opens Crisp in a new tab)

Sendbird

Started as chat infrastructure for any app, now with AI agents added

4.2$349/mo

Visit Sendbird (opens Sendbird in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Crisp

    From $45/mo against from $349/mo

  • Free plan

    Tie

    Both have one

  • Higher rating

    Crisp

    4.4 against 4.2

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onCrispSendbird
Our rating4.4Better4.2
Starts at$45/moBetter$349/mo
Free planYesYes
CategoryCustomer SupportCustomer Support
Plans
  • Free$0
  • Mini$45/mo per workspace
  • Essentials$95/mo per workspace
  • Plus$295/mo per workspace
  • EnterpriseQuote only
  • Free$0
  • Starter 5K$399/mo, or $349/mo billed yearly
  • Pro 5K$599/mo, or $499/mo billed yearly
  • EnterpriseQuote only
Key features
  • Multichannel shared team inbox (chat, email, and more)
  • AI chatbot automation alongside human agent handoff
  • Genuinely published, self-serve pricing
  • Free tier for basic use
  • Built for small and mid-sized business teams
  • Originally built as chat and messaging infrastructure for any app
  • AI agent capabilities added to established messaging backbone
  • Proven at high scale across many types of applications
  • Free tier for limited use
  • APIs and SDKs for custom integration
Pros
  • Published, accessible pricing unlike most enterprise-only competitors
  • Combines a full team inbox with AI automation in one tool
  • Free tier available to start immediately
  • Built on proven, high-scale messaging infrastructure, not a narrower starting point
  • Long operating history predating the AI support wave
  • Free tier available for smaller-scale use
Cons
  • Less specialized in pure AI resolution than dedicated enterprise agent platforms
  • Higher-volume enterprise needs may outgrow its feature set
  • AI automation is one part of a broader tool rather than the primary focus
  • Less purpose-built for support specifically than dedicated competitors
  • AI features are a newer addition to older core infrastructure
  • May require more integration work than a support-first platform
CompanyCrisp IM SAS, founded 2015Sendbird, founded 2013

Prices come from each vendor's pricing page, last checked 2026-09-24. Check the vendor before you buy.

FAQ

Questions people ask

Is Crisp better than Sendbird?

In our reviews Crisp scores 4.4 and Sendbird scores 4.2. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. Sendbird: Started as chat infrastructure for any app, now with AI agents added.

Which is cheaper, Crisp or Sendbird?

Crisp has the lower starting price: from $45/mo for Crisp and from $349/mo for Sendbird.

Do Crisp and Sendbird have free plans?

Yes, both have a free plan.

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