No-code chatbot builder for automating routine conversations
Freddy AI Agent and Copilot add-ons for automated responses and agent assistance
Routing rules to direct conversations to the right team or agent
Built-in analytics across all connected channels
Originally built as chat and messaging infrastructure for any app
AI agent capabilities added to established messaging backbone
Proven at high scale across many types of applications
Free tier for limited use
APIs and SDKs for custom integration
Pros
Genuinely free tier for up to 10 agents, not a time-limited trial only
Omnichannel inbox avoids juggling separate tools per messaging channel
Backed by Freshworks' broader, mature product suite and support infrastructure
Built on proven, high-scale messaging infrastructure, not a narrower starting point
Long operating history predating the AI support wave
Free tier available for smaller-scale use
Cons
Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing
Per-agent pricing across Growth/Pro/Enterprise tiers can add up fast for larger support teams
Deepest value requires buying into the broader Freshworks ecosystem
Less purpose-built for support specifically than dedicated competitors
AI features are a newer addition to older core infrastructure
May require more integration work than a support-first platform
Company
Freshworks, founded 2010
Sendbird, founded 2013
Prices come from each vendor's pricing page, last checked 2026-09-24. Check the vendor before you buy.
FAQ
Questions people ask
Is Freshchat better than Sendbird?
In our reviews Freshchat scores 4.3 and Sendbird scores 4.2. The better pick depends on the job. Freshchat: Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. Sendbird: Started as chat infrastructure for any app, now with AI agents added.
Which is cheaper, Freshchat or Sendbird?
Freshchat has the lower starting price: from $19/mo for Freshchat and from $349/mo for Sendbird.
Freshchat
Sendbird
