Haptik vs Kea (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Haptik does not list a price
Free plan
Tie
Neither has one
Higher rating
Kea
3.8 against 4.1
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Haptik	Kea
Our rating	3.8	4.1Better
Starts at	Not listed	$450/mo
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	From $450/mo
Key features	Voice AI agents replacing IVR phone menus Customer service, sales, booking and lead qualification agents Agent Studio for building custom agents Multichannel deployment across voice and digital Enterprise scale within the Jio group	Natural-conversation voice ordering synced directly to POS and kitchen display systems 99.3% claimed menu accuracy across served locations Text AI for text-message-based ordering and order changes Under-five-minute self-service setup with supported POS systems 60+ voice options for brand-matched phone experience
Pros	Targets the phone menu, which is where CX is genuinely worst Proven at telecom-scale volumes with wide accent variation Agent Studio allows building beyond the prebuilt agents	Flat, published pricing ($450/month per location) is transparent next to competitors that hide cost behind a sales call Franchise partnerships with recognizable chains (Domino's, Five Guys) signal proven scale, not only pilot deployments Under-five-minute self-service setup lowers the barrier most enterprise voice AI tools carry
Cons	Test with your callers' accents and code-switching, not demo audio The ask-for-a-human path decides how the deployment is received Enterprise sale with no public pricing	Annual contract requirement locks operators in rather than allowing month-to-month cancellation $450/month per location adds up fast for multi-location operators (three locations run about $16,200 a year) Voice ordering still needs escalation paths for complex substitutions or complaints a bot cannot resolve
Company	Jio Haptik	Kea, founded 2018

Prices come from each vendor's pricing page, last checked 20260901. Check the vendor before you buy.

FAQ

Questions people ask

Is Haptik better than Kea?

In our reviews Haptik scores 3.8 and Kea scores 4.1. The better pick depends on the job. Haptik: Enterprise CX agents from Jio Haptik, built around voice - replacing phone menus rather than adding another chat widget. Kea: Voice AI phone system that takes restaurant orders and syncs them directly to the POS.

Which is cheaper, Haptik or Kea?

Haptik: see pricing. Kea: from $450/mo.

Do Haptik and Kea have free plans?

Neither lists a free plan.

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