Hoop vs Traq.ai (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Hoop does not list a price
Free plan
Tie
Neither has one
Higher rating
Hoop
3.8 against 3.6
Same job?
Yes
Both are Sales & Revenue AI tools

Side by side

Compared on	Hoop	Traq.ai
Our rating	3.8Better	3.6
Starts at	Not listed	$39/mo
Free plan	No	No
Category	Sales & Revenue AI	Sales & Revenue AI
Plans	See pricing	From $39/mo
Key features	AI retention agent embedded in the cancellation flow Personalized save offers based on cancellation reason and segment Automatic billing updates: pauses, discounts, plan swaps Retention analytics: save rates, reasons, revenue retained Integrates with Gorgias, Zendesk, Recharge, Skio	Automatic transcription and scoring of sales and customer-success calls Feeds a CRM with what was actually said, not only typed notes Coaching frameworks and forecast dashboards built on real conversations Integrations with phone systems, calendars and CRM platforms A 14-day free trial with no long-term contract
Pros	Intercepts the cancellation moment itself, not a post-cancellation survey Save offers are segmented by actual cancellation reason, not generic Built by an experienced team (Trello) with real institutional backing	No long-term contract, and cancel any time A specific, stated data-retention period after cancellation Coaching insight drawn from real call content, not logged notes alone
Cons	Aggressive retention tactics risk damaging trust with legitimately departing customers Pricing isn't publicly listed on the page checked Effectiveness depends on integration quality with your specific helpdesk platform	Call recording and analysis needs its own consent-law compliance check AI scoring should be checked against a manager's own judgement Per-user pricing adds up fast for a large sales team
Company	Hoop, Inc.	TRAQ

Prices come from each vendor's pricing page, last checked 20260922. Check the vendor before you buy.

FAQ

Questions people ask

Is Hoop better than Traq.ai?

In our reviews Hoop scores 3.8 and Traq.ai scores 3.6. The better pick depends on the job. Hoop: An AI retention agent that asks subscribers why they're canceling and makes a personalized save offer before the cancellation confirms - built by the team behind Trello. Traq.ai: AI conversation intelligence platform for sales teams that transcribes, scores and analyzes customer calls, from $39 a user a month.

Which is cheaper, Hoop or Traq.ai?

Hoop: see pricing. Traq.ai: from $39/mo.

Do Hoop and Traq.ai have free plans?

Neither lists a free plan.

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