Kayako vs My AskAI (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
My AskAI
Only My AskAI has one
Higher rating
My AskAI
3.8 against 4.0
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Kayako	My AskAI
Our rating	3.8	4.0Better
Starts at	Not listed	Free
Free plan	No	YesBetter
Category	Customer Support	Customer Support
Plans	See pricing	Free
Key features	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)	Works inside Intercom, Zendesk and other helpdesks No migration from the existing support stack Escalation to human agents Usage-based pricing per resolution Free tier to start
Pros	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed	Layers onto the helpdesk a team already runs Usage pricing ties cost to resolutions rather than seats Free tier available
Cons	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity	The 75% deflection figure is a vendor claim Achievable deflection depends on how repetitive the queue is Per-resolution costs scale directly with ticket volume
Company	Kayako	My AskAI

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Kayako better than My AskAI?

In our reviews Kayako scores 3.8 and My AskAI scores 4.0. The better pick depends on the job. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. My AskAI: Support agent that sits inside Intercom or Zendesk rather than replacing them.

Which is cheaper, Kayako or My AskAI?

Kayako: see pricing. My AskAI: free.

Do Kayako and My AskAI have free plans?

Only My AskAI has a free plan.

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