Kayako vs Quivr (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
Tie
Neither has one
Higher rating
Quivr
3.8 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Kayako	Quivr
Our rating	3.8	3.9Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)	Kelly drafting support replies Michael executing refunds and account updates Steven routing and tagging tickets Lily analysing sentiment and support trends Dan auto-documenting the knowledge base
Pros	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed	Drafting and execution split, so the risky action has its own agent Covers analysis and documentation, not only ticket handling ROI calculator published alongside the demo
Cons	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity	No pricing published at all Six agents to configure and supervise before it earns its keep Refund limits are a policy decision, not a settings toggle
Company	Kayako	Quivr

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Kayako better than Quivr?

In our reviews Kayako scores 3.8 and Quivr scores 3.9. The better pick depends on the job. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. Quivr: Six named support agents that draft, act, route, engage, analyse and document.

Which is cheaper, Kayako or Quivr?

Kayako: see pricing. Quivr: see pricing.

Do Kayako and Quivr have free plans?

Neither lists a free plan.

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