Quivr splits customer support automation across six agents, each with a name and one job. Kelly composes draft replies, Michael executes actions like refunds and account updates, Steven routes and tags tickets, Joana engages website visitors, Lily analyses sentiment and support trends, and Dan keeps the knowledge base documented and accurate. They run around the clock.
Separating drafting from execution is the design decision that matters. Writing a reply is reversible and low-stakes; issuing a refund moves money and cannot be undone by editing a message. A single support agent that does both applies one confidence threshold to two very different risks, and the failures that make the news are always on the second kind.
The company publishes no pricing, offering a demo and an ROI calculator instead. Six agents is six things to configure and supervise before the system does useful work, an agent executing refunds needs limits that are a policy decision rather than a setting, and giving agents first names is a presentation choice that makes it easier for customers to forget they are not talking to staff.
