CoSupport AI is a customer-support automation company founded in 2020 in Los Angeles by ML engineer Roman Lutsyshyn and support-industry entrepreneur Daria Leshchenko, bootstrapped without outside funding and now led by CEO Alex Khoroshchak.
The platform trains directly on a company's historical support tickets and knowledge base rather than requiring manual flow-building, then splits into three components: an agent-facing assistant that suggests replies from full conversation context, a customer-facing bot that resolves requests without a human, and a business-intelligence layer that surfaces patterns across ticket volume. The company reports resolving 60% of support requests within 60 days of deployment for typical customers.
Support teams looking to cut ticket-handling costs are the target buyer. Pricing runs three ways: a flat server-based fee from $99 a month for unlimited responses, response-based from $0.04 per reply, or resolution-based from $0.19 per solved ticket, with a 30-day paid pilot that includes 1,000 free responses and a 60-day resolution-rate guarantee.
