Cassidy is a no code platform for building AI assistants and automated workflows tailored to a company's own knowledge and tools. It lets teams create assistants grounded in their internal documents and connect them to the applications they use, so responses reflect company specific context. Beyond chat assistants, it offers a workflow builder for automating multi step tasks that combine AI with actions across connected services. Cassidy emphasizes ease of use and security, aiming to help non technical teams put AI to work on everyday tasks without writing code or managing infrastructure.
The platform is aimed at business teams and small to mid sized companies that want custom AI assistants and automations without engineering resources. It fits use cases like customer support drafting, sales and marketing content, and internal help assistants grounded in company knowledge. Because it focuses on no code building and integrations, it appeals to operations, marketing, and support teams looking to save time on repetitive work. Its assistant and workflow combination suits organizations that want both conversational help and automated processes tied to their existing tools and data.
In practice, teams upload knowledge, connect their tools, and build assistants or workflows through a visual interface. Assistants answer using company context, while workflows chain AI steps with actions across apps. Access controls and templates help teams roll out AI use cases quickly while keeping company data managed.
