ChatBotKit is a developer platform for building, deploying, and operating AI agents in production: agents reason, plan, and execute multi-step tasks autonomously – resolving support tickets, qualifying leads, processing documents, calling external tools – using a customer’s own data and systems, with multi-model support across OpenAI, Anthropic, Google, and Meta.
Built-in guardrails and observability are what separate a development platform from a demo toy – content moderation, PII filtering, and compliance controls run alongside monitoring of every conversation and agent performance tracking, which matters specifically once an agent is actually resolving real customer tickets rather than sitting in a sandbox. MCP-based tool calling connects agents directly to APIs, databases, and internal tools, while RAG-based knowledge bases ingest PDF, DOCX, CSV, JSON, and plain text sources for grounded responses.
ChatBotKit deploys across web, messaging apps (Slack, Discord, WhatsApp, Telegram), and custom interfaces, targeting developers and enterprises building customer service, lead qualification, and document-processing agents. Pricing runs on a pay-for-compute-used model with tiered plans: Basic around $29/month, Pro $65/month, Team $365/month, and custom Enterprise pricing, alongside a free tier to start.
