Reply With AI is a free web tool from REVIEWS.io, a company that sells review collection and management software to online businesses. The tool does one job: it drafts a reply to a customer review. It is aimed at shop owners and support staff who answer reviews by hand and want a starting draft.
The process has three inputs. The user selects the star rating the customer gave, pastes the text of the review and types the reviewer’s name. The tool then generates a reply that addresses the reviewer by name and matches the tone to the rating. To see the reply the user first enters their own name and a work email address. After that the reply can be copied, or the form can be reset for another review. The page does not name the model behind it or say how replies handle complaints that need a human decision.
The tool is free, and it also serves as an introduction to the paid REVIEWS.io platform, where the same idea runs with automatic prompts across all incoming reviews, alongside AI Insights and AI Reports for analysing review data. Prices for that platform are on a separate page and are not quoted here.
