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Sogolytics (SoGoSurvey)

Experience management platform, formerly SoGoSurvey, that gathers customer and employee feedback from surveys, chat, calls and reviews, with AI-powered theme and sentiment detection.

3.6 Research
3.6 Good 3.6
Combines surveys with chat, calls and review feedback in one system No public price list; pricing is request-based
Reviewed by Challenging Voice Editorial · Updated Oct 2026 How we rate
PricingContact for Pricing
Free planNo
CompanySogolytics
PlatformsWeb
CategoryResearch
Last reviewedOct 2026
Ask AI about Sogolytics (SoGoSurvey) ChatGPT Claude Perplexity

Overview

Sogolytics is the current name of SoGoSurvey, an experience management platform for collecting and acting on customer and employee feedback. It brings surveys, email, chat, social media, calls, reviews and operational data into one system, with feedback routed automatically to owners and deadlines. The company says it serves more than 10,000 organizations in over 150 countries.

The product line includes SogoCX for customer experience, SogoEX for employee experience, SogoCore for enterprise survey software with advanced analytics, and Managed Research for full-service studies. The one concrete AI feature named on its homepage is AI-powered theme and sentiment detection for analyzing open feedback.

Pricing is request-based, set by response volume and number of admin users, with a separate lower-cost DIY online survey tool. Student, academic and non-profit licenses are free. Confirm cost with the company.

Key features

  • AI-powered theme and sentiment detection
  • SogoCX for customer experience across channels
  • SogoEX for employee experience and engagement
  • SogoCore enterprise survey software with advanced analytics
  • Automatic routing of feedback to owners and deadlines

Screenshots & demo

Sogolytics (SoGoSurvey) screenshot 1

Pricing

Sogolytics (SoGoSurvey) uses custom pricing. Contact their team for a quote based on your needs.

  • Pricing modelContact for Pricing
  • Starting priceCustom
  • Free planNo
Visit Sogolytics (SoGoSurvey)

Pricing is provided as a guide. Check the official site for the latest plans.

Pros & cons

Pros

  • Combines surveys with chat, calls and review feedback in one system
  • Free student, academic and non-profit licenses
  • DIY survey tool for smaller needs

Cons

  • No public price list; pricing is request-based
  • Only one AI feature is named on the homepage
  • Awards and customer counts are the company's own claims

How it compares

ToolRatingFreeFromBest known for
Sogolytics (SoGoSurvey) (this tool)3.6No—AI-powered theme and sentiment detection
SurveyMonkey4.2Yes$39/moAI Survey Generator and Build with AI for drafting surveys from prompts
Metaforms3.9No—Automated parsing of questionnaires into production-ready survey code
Remesh3.9No—Live, Flex (asynchronous) and Video conversation formats

Alternatives to Sogolytics (SoGoSurvey)

4 tools matched to Sogolytics (SoGoSurvey) on what they do, their category and their price.

SurveyMonkey

4.2

Survey platform with an AI Survey Generator, Build with AI and Analyze with AI, used by more than 260,000 organizations to collect employee, customer and audience feedback.

Freemium Research
View details Visit

Remesh

3.9

AI research platform for large online conversations, with Remy, an AI agent that designs studies and surfaces themes.

Contact for Pricing Research
View details Visit

Frequently asked questions

What is Sogolytics (SoGoSurvey)?
Sogolytics (SoGoSurvey) is a research tool. Experience management platform, formerly SoGoSurvey, that gathers customer and employee feedback from surveys, chat, calls and reviews, with AI-powered theme and sentiment detection.
Is Sogolytics (SoGoSurvey) free?
Sogolytics (SoGoSurvey) does not offer a free plan.
What are the best Sogolytics (SoGoSurvey) alternatives?
The closest matches in the directory are SurveyMonkey, Metaforms, and Remesh, compared side by side above.

Reviews

3.6 Editorial rating No reviews yet

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