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Head to head · 2026

Brandwise vs Hiver

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Brandwise

Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process…

3.4Not listed

Visit Brandwise (opens Brandwise in a new tab)

Hiver

Runs customer support from inside Gmail rather than in a separate helpdesk

4.2$25/mo

Visit Hiver (opens Hiver in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: Brandwise does not list a price

  • Free plan

    Hiver

    Only Hiver has one

  • Higher rating

    Hiver

    3.4 against 4.2

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onBrandwiseHiver
Our rating3.44.2Better
Starts atNot listed$25/mo
Free planNoYesBetter
CategoryCustomer SupportCustomer Support
PlansSee pricingFrom $25/mo
Key features
  • Obie AI agent trained on your own catalog, policies, and past replies
  • Takes real actions - order tracking, exchanges, shipping updates in Shopify
  • Unified multi-channel inbox (Facebook, Instagram, TikTok, WhatsApp, Gmail)
  • Spam moderation and comment management
  • Volume-based pricing with no seat fees, unlimited teammates
  • Support ticketing inside Gmail
  • Channels beyond email
  • Assignment and cross-team collaboration
  • Workflow automation
  • AI assistance on replies
Pros
  • Obie executes real actions (exchanges, shipping updates), not just canned replies
  • No seat fees means adding team members doesn't increase cost
  • 7-day free trial before committing to volume-based pricing
  • Teams keep working in the mailbox they already use
  • Avoids the migration that stalls most helpdesk rollouts
  • Published per-user pricing with a free plan
Cons
  • Volume-based pricing can scale unpredictably with conversation spikes
  • Deep Shopify integration means less value for non-Shopify sellers
  • Best suited to high-volume DTC brands - overkill for low-traffic shops
  • Tied to Google Workspace
  • Per-user pricing from $25 climbs quickly with headcount
  • Gmail-native design rules out some standalone helpdesk features
CompanyBrandwiseHiver

Prices come from each vendor's pricing page, last checked 20260826. Check the vendor before you buy.

FAQ

Questions people ask

Is Brandwise better than Hiver?

In our reviews Brandwise scores 3.4 and Hiver scores 4.2. The better pick depends on the job. Brandwise: Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies. Hiver: Runs customer support from inside Gmail rather than in a separate helpdesk.

Which is cheaper, Brandwise or Hiver?

Brandwise: see pricing. Hiver: from $25/mo.

Do Brandwise and Hiver have free plans?

Only Hiver has a free plan.

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