Hiver turns a shared Gmail inbox into a support desk, adding assignment, status tracking, collaboration and workflow automation without moving the team into a separate application. It has since extended past email into other channels.
Working where the team already works is the whole argument, and it is a stronger one than it sounds. Helpdesk rollouts fail more often on adoption than on features, because asking a team to abandon the mailbox they live in is a bigger change than any comparison table captures.
Pricing is published, from $25 per user a month up to $95, with a free plan and a trial. The constraints follow from the design: it is tied to Google Workspace, per-user pricing climbs quickly with headcount, and staying Gmail-native rules out some things a standalone helpdesk can do.
Key features
Support ticketing inside Gmail
Channels beyond email
Assignment and cross-team collaboration
Workflow automation
AI assistance on replies
Free plan available
Screenshots & demo
Demo video
Screenshots
Pricing
Hiver has a free plan, and paid plans start at $25/mo.
Pricing is provided as a guide. Check the official site for the latest plans.
Is Hiver expensive?
Hiver starts at $25, which is 26% below the Customer Support median of $34 a month across the 58 priced tools we list in that category.
The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.
20% of Customer Support tools in the directory offer a free tier, and this is one of them.
Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.
Pros & cons
Pros
Teams keep working in the mailbox they already use
Avoids the migration that stalls most helpdesk rollouts
Published per-user pricing with a free plan
Cons
Tied to Google Workspace
Per-user pricing from $25 climbs quickly with headcount
Gmail-native design rules out some standalone helpdesk features
Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify – not just draft replies.
Hiver turns a shared Gmail inbox into a support desk, adding assignment, status tracking, collaboration and workflow automation without moving the team into a separate application.
Is Hiver free?
Yes, Hiver offers a free plan. Paid plans unlock more features and higher usage limits, starting at $25/month.
How much does Hiver cost?
Hiver starts at $25 per month. See the pricing plans above for full details.
What are the best Hiver alternatives?
The closest matches in the directory are Thena, Answera, and Brandwise, compared side by side above.
