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Head to head · 2026

Hiver vs My AskAI

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Hiver

Runs customer support from inside Gmail rather than in a separate helpdesk

4.2$25/mo

Visit Hiver (opens Hiver in a new tab)

My AskAI

Support agent that sits inside Intercom or Zendesk rather than replacing them

4.0Free

Visit My AskAI (opens My AskAI in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: My AskAI does not list a price

  • Free plan

    Tie

    Both have one

  • Higher rating

    Hiver

    4.2 against 4.0

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onHiverMy AskAI
Our rating4.2Better4.0
Starts at$25/moFree
Free planYesYes
CategoryCustomer SupportCustomer Support
PlansFrom $25/moFree
Key features
  • Support ticketing inside Gmail
  • Channels beyond email
  • Assignment and cross-team collaboration
  • Workflow automation
  • AI assistance on replies
  • Works inside Intercom, Zendesk and other helpdesks
  • No migration from the existing support stack
  • Escalation to human agents
  • Usage-based pricing per resolution
  • Free tier to start
Pros
  • Teams keep working in the mailbox they already use
  • Avoids the migration that stalls most helpdesk rollouts
  • Published per-user pricing with a free plan
  • Layers onto the helpdesk a team already runs
  • Usage pricing ties cost to resolutions rather than seats
  • Free tier available
Cons
  • Tied to Google Workspace
  • Per-user pricing from $25 climbs quickly with headcount
  • Gmail-native design rules out some standalone helpdesk features
  • The 75% deflection figure is a vendor claim
  • Achievable deflection depends on how repetitive the queue is
  • Per-resolution costs scale directly with ticket volume
CompanyHiverMy AskAI

Prices come from each vendor's pricing page, last checked 20260814. Check the vendor before you buy.

FAQ

Questions people ask

Is Hiver better than My AskAI?

In our reviews Hiver scores 4.2 and My AskAI scores 4.0. The better pick depends on the job. Hiver: Runs customer support from inside Gmail rather than in a separate helpdesk. My AskAI: Support agent that sits inside Intercom or Zendesk rather than replacing them.

Which is cheaper, Hiver or My AskAI?

Hiver: from $25/mo. My AskAI: free.

Do Hiver and My AskAI have free plans?

Yes, both have a free plan.

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