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Head to head · 2026

Hiver vs Thena

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Hiver

Runs customer support from inside Gmail rather than in a separate helpdesk

4.2$25/mo

Visit Hiver (opens Hiver in a new tab)

Thena

B2B support conducted through shared Slack channels

4.2Not listed

Visit Thena (opens Thena in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: Thena does not list a price

  • Free plan

    Hiver

    Only Hiver has one

  • Higher rating

    Tie

    4.2 against 4.2

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onHiverThena
Our rating4.24.2
Starts at$25/moNot listed
Free planYesBetterNo
CategoryCustomer SupportCustomer Support
PlansFrom $25/moSee pricing
Key features
  • Support ticketing inside Gmail
  • Channels beyond email
  • Assignment and cross-team collaboration
  • Workflow automation
  • AI assistance on replies
  • AI-powered support automation built for Slack Connect
  • Designed for B2B SaaS support conversations, not consumer web widgets
  • Triage and resolution within existing Slack channels
  • No self-serve free tier
  • Built for companies whose support already happens in Slack
Pros
  • Teams keep working in the mailbox they already use
  • Avoids the migration that stalls most helpdesk rollouts
  • Published per-user pricing with a free plan
  • Genuinely native to a common B2B support workflow other tools don't address directly
  • Fits naturally into how many SaaS companies already communicate with clients
  • AI automation works within the existing Slack flow rather than requiring a new portal
Cons
  • Tied to Google Workspace
  • Per-user pricing from $25 climbs quickly with headcount
  • Gmail-native design rules out some standalone helpdesk features
  • No free tier or transparent self-serve pricing
  • Narrow fit for companies not already using Slack Connect with customers
  • Less useful for consumer-facing or non-Slack B2B support needs
CompanyHiverThena, founded 2022

Prices come from each vendor's pricing page, last checked 20260813. Check the vendor before you buy.

FAQ

Questions people ask

Is Hiver better than Thena?

In our reviews Hiver scores 4.2 and Thena scores 4.2. The better pick depends on the job. Hiver: Runs customer support from inside Gmail rather than in a separate helpdesk. Thena: B2B support conducted through shared Slack channels.

Which is cheaper, Hiver or Thena?

Hiver: from $25/mo. Thena: see pricing.

Do Hiver and Thena have free plans?

Only Hiver has a free plan.

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