CoSupport AI vs Kayako (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
Tie
Neither has one
Higher rating
CoSupport AI
4.0 against 3.8
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	CoSupport AI	Kayako
Our rating	4.0Better	3.8
Starts at	$99/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $99/mo	See pricing
Key features	Training directly on a company's own historical tickets and knowledge base Three-part system: agent assistant, customer-facing bot, and business intelligence Reply suggestions built from full conversation thread context Choice of server-based, response-based, or resolution-based pricing Real-time ticket translation across languages	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)
Pros	Flexible pricing models let a team match cost structure to ticket volume Resolution-rate guarantee puts real financial risk on the vendor, not only the buyer Three-part system covers agent assistance and full automation in one platform	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed
Cons	No permanent free plan, only a time-limited paid pilot Multiple pricing models across server, response, and resolution complicate upfront cost estimates Setup requires a real corpus of historical tickets to train against	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity
Company	CoSupport AI, founded 2020	Kayako

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is CoSupport AI better than Kayako?

In our reviews CoSupport AI scores 4.0 and Kayako scores 3.8. The better pick depends on the job. CoSupport AI: CoSupport AI trains on a company's past support tickets to answer or resolve customer requests without adding headcount. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate.

Which is cheaper, CoSupport AI or Kayako?

CoSupport AI: from $99/mo. Kayako: see pricing.

Do CoSupport AI and Kayako have free plans?

Neither lists a free plan.

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