Helpshift vs Thena (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Helpshift does not list a price
Free plan
Tie
Neither has one
Higher rating
Thena
3.9 against 4.2
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Helpshift	Thena
Our rating	3.9	4.2Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Agentic Resolution for automated player support CARE AI and AI-driven support analytics Multilingual support across 70+ languages Trust & Safety and Community solution modules Usage-based modular pricing tied to actual scale	AI-powered support automation built for Slack Connect Designed for B2B SaaS support conversations, not consumer web widgets Triage and resolution within existing Slack channels No self-serve free tier Built for companies whose support already happens in Slack
Pros	Built specifically for game-studio support patterns, not generic help desk Modular pricing scales with actual usage rather than flat per-seat cost Covers support, engagement, trust & safety, and community in one platform	Genuinely native to a common B2B support workflow other tools don't address directly Fits naturally into how many SaaS companies already communicate with clients AI automation works within the existing Slack flow rather than requiring a new portal
Cons	No published pricing - requires a request-pricing form Modular structure means comparing cost against competitors takes more effort Built for games specifically, less relevant outside that vertical	No free tier or transparent self-serve pricing Narrow fit for companies not already using Slack Connect with customers Less useful for consumer-facing or non-Slack B2B support needs
Company	Helpshift	Thena, founded 2022

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Helpshift better than Thena?

In our reviews Helpshift scores 3.9 and Thena scores 4.2. The better pick depends on the job. Helpshift: AI-native player engagement for games - Agentic Resolution and CARE AI automate support in 70+ languages, built specifically for game studios. Thena: B2B support conducted through shared Slack channels.

Which is cheaper, Helpshift or Thena?

Helpshift: see pricing. Thena: see pricing.

Do Helpshift and Thena have free plans?

Neither lists a free plan.

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