Shortlist by what you need
Start here if you know why you are leaving Helpshift.
Want the closest match?
Intercom FinMost similar to Helpshift in what it does, its category and its price.
Visit (opens Intercom Fin in a new tab)Need a free plan?
My AskAIHas a free plan, rated 4.0 out of 5. Helpshift has none.
Visit (opens My AskAI in a new tab)Want the lowest price?
LetterbookFrom $50/mo, the lowest starting price here.
Visit (opens Letterbook in a new tab)Want the best rated?
ThenaRated 4.2 out of 5 in our review, against 3.9 for Helpshift.
Visit (opens Thena in a new tab)
At a glance
Green means better than Helpshift, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 HelpshiftBaseline | 3.9 | Not listed | No | AI-native player engagement for games - Agentic Resolution and CARE AI automate support in 70+ languages, built specifically for game studios. | |
| Intercom Fin | 4.3+0.4 | Not listed | No | Pay per resolution, not per seat, on an already-massive messenger platform | vs Helpshift |
 Neuron7.ai | 4.1+0.2 | Not listed | No | AI platform that predicts service failures and speeds technical issue resolution for field service and support teams. | vs Helpshift |
| Letterbook | 3.8−0.1 | $50/mo | No | AI-native customer support platform that drafts and resolves tickets using a company's own playbooks. | vs Helpshift |
 CoSupport AI | 4.0+0.1 | $99/mo | No | CoSupport AI trains on a company's past support tickets to answer or resolve customer requests without adding headcount. | vs Helpshift |
| My AskAI | 4.0+0.1 | Free | YesHelpshift has none | Support agent that sits inside Intercom or Zendesk rather than replacing them. | vs Helpshift |
 Hugo | 3.9Same | Free | YesHelpshift has none | AI support agent that resolves tickets across ten channels around the clock | vs Helpshift |
| Thena | 4.2+0.3 | Not listed | No | B2B support conducted through shared Slack channels | vs Helpshift |
 Talkdesk | 4.0+0.1 | $85/mo | No | Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing | vs Helpshift |
The alternatives in detail
In order of how closely each one matches Helpshift.
Intercom Fin
4.3Not listed
vs Helpshift+0.4
Pay per resolution, not per seat, on an already-massive messenger platform.
- Per-resolution pricing rather than per-seat or flat platform fees
- Built on Intercom's established messenger and helpdesk platform
- Large existing customer base since Intercom's 2011 founding
Outcome-based, per-resolution pricing aligns cost with actual value delivered
No free tier for testing before committing
Neuron7.ai
4.1Not listed
vs Helpshift+0.2
AI platform that predicts service failures and speeds technical issue resolution for field service and support teams.
- Case-resolution intelligence that surfaces likely fixes based on historical patterns
- Predictive Service Intelligence that flags likely failures before a customer reports them
- Deployment timelines measured in weeks rather than months
Predictive capability aims to prevent failures rather than only speeding up resolution after the fact
No published pricing, so cost comparison against competitors requires a sales call
Letterbook
3.8$50/mo
vs Helpshift−0.1
AI-native customer support platform that drafts and resolves tickets using a company's own playbooks.
- Playbook-driven auto-resolution for common support scenarios
- Direct connections to inbox, product database, and Stripe
- Contact-center-style review interface for AI-drafted replies
Flat monthly pricing avoids the per-resolution fee structures competitors use
No permanent free tier, only a 7-day trial
CoSupport AI
4.0$99/mo
vs Helpshift+0.1
CoSupport AI trains on a company's past support tickets to answer or resolve customer requests without adding headcount.
- Training directly on a company's own historical tickets and knowledge base
- Three-part system: agent assistant, customer-facing bot, and business intelligence
- Reply suggestions built from full conversation thread context
Flexible pricing models let a team match cost structure to ticket volume
No permanent free plan, only a time-limited paid pilot
My AskAI
4.0Free
vs Helpshift+0.1Free plan
Support agent that sits inside Intercom or Zendesk rather than replacing them.
- Works inside Intercom, Zendesk and other helpdesks
- No migration from the existing support stack
- Escalation to human agents
Layers onto the helpdesk a team already runs
The 75% deflection figure is a vendor claim
Hugo
3.9Free
vs HelpshiftSameFree plan
AI support agent that resolves tickets across ten channels around the clock.
- Ticket resolution across ten support channels
- Automation of repetitive support tasks
- 24/7 coverage without shift scheduling
Consistent answers across every support surface
Resolution rate depends on how repetitive the ticket mix is
Thena
4.2Not listed
vs Helpshift+0.3
B2B support conducted through shared Slack channels.
- AI-powered support automation built for Slack Connect
- Designed for B2B SaaS support conversations, not consumer web widgets
- Triage and resolution within existing Slack channels
Genuinely native to a common B2B support workflow other tools don't address directly
No free tier or transparent self-serve pricing
Talkdesk
4.0$85/mo
vs Helpshift+0.1
Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing.
- Cloud-native contact-center platform operating since 2011
- AI agents layered on top of established voice and digital channel infrastructure
- Tiered pricing from $85/agent (Digital Essentials) to $165/agent (Elite)
Long operating history gives real confidence at enterprise call volumes competitors lack
Per-agent pricing at the higher tiers adds up fast for large contact-center teams
FAQ
Questions people ask
Is Helpshift free?
Helpshift does not list a free plan. Check its pricing page for current plans.
What is the best free alternative to Helpshift?
My AskAI is the highest-rated alternative here with a free plan (4.0 out of 5). Other free options: Hugo.
What is the cheapest alternative to Helpshift?
Among paid plans, Letterbook has the lowest starting price (from $50/mo). If you need it free, start with My AskAI.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.