Freddy AI vs Gorgias (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Gorgias
From $10/mo against from $15/mo
Free plan
Tie
Neither has one
Higher rating
Tie
4.4 against 4.4
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Freddy AI	Gorgias
Our rating	4.4	4.4
Starts at	$15/mo	$10/moBetter
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $15/mo	Starter$10/mo Basic$60/mo Pro$360/mo
Key features	AI layer spanning Freshworks' support, sales, and IT products Ticket summarization and suggested responses Autonomous resolution for common support questions Consistent AI experience across multiple Freshworks tools No free tier for AI features specifically	Deep native Shopify, BigCommerce, and Magento integration Revenue attribution tied to individual support conversations AI automation for common order and product questions Full multichannel helpdesk inbox No self-serve free tier
Pros	Consistent AI experience for companies already using multiple Freshworks products Backed by a long-established, broader business software company Covers ticket summarization and response suggestions alongside resolution	Revenue attribution connects support directly to sales impact Deep, native e-commerce platform integrations Strong, established position specifically among Shopify merchants
Cons	Full value depends on already using Freshworks products No dedicated free tier for AI-specific features Less specialized than a purpose-built, support-only AI vendor	No free tier to test before committing E-commerce-specific focus makes it a poor fit outside retail Pricing scales with ticket volume, worth modeling for high-volume stores
Company	Freshworks, founded 2010	Gorgias, founded 2015

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Freddy AI better than Gorgias?

In our reviews Freddy AI scores 4.4 and Gorgias scores 4.4. The better pick depends on the job. Freddy AI: Freshworks' AI layer, spanning support and its wider business suite. Gorgias: Built for Shopify stores, ties support directly to revenue.

Which is cheaper, Freddy AI or Gorgias?

Gorgias has the lower starting price: from $15/mo for Freddy AI and from $10/mo for Gorgias.

Do Freddy AI and Gorgias have free plans?

Neither lists a free plan.

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