Gorgias vs Klaviyo (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Gorgias
From $10/mo against from $20/mo
Free plan
Klaviyo
Only Klaviyo has one
Higher rating
Tie
4.4 against 4.4
Same job?
Not quite
Different categories: check which job you need done

Side by side

Compared on	Gorgias	Klaviyo
Our rating	4.4	4.4
Starts at	$10/moBetter	$20/mo
Free plan	No	YesBetter
Category	Customer Support	Marketing
Plans	Starter$10/mo Basic$60/mo Pro$360/mo	FreeFree Email$20/mo Email and SMS$35/mo
Key features	Deep native Shopify, BigCommerce, and Magento integration Revenue attribution tied to individual support conversations AI automation for common order and product questions Full multichannel helpdesk inbox No self-serve free tier	Deep, native Shopify integration syncing store data automatically Abandoned cart recovery and purchase-triggered campaigns Publicly traded since its 2023 IPO Free tier for a limited contact list Built specifically for e-commerce email and SMS marketing
Pros	Revenue attribution connects support directly to sales impact Deep, native e-commerce platform integrations Strong, established position specifically among Shopify merchants	Unusually deep native e-commerce and Shopify integration AI features grounded directly in real product and purchase data Public company scale and transparency since its 2023 IPO
Cons	No free tier to test before committing E-commerce-specific focus makes it a poor fit outside retail Pricing scales with ticket volume, worth modeling for high-volume stores	More contacts and advanced features require a paid plan E-commerce-specific focus matters less outside retail Less suited to non-transactional, general-purpose marketing needs
Company	Gorgias, founded 2015	Klaviyo, founded 2012

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Gorgias better than Klaviyo?

In our reviews Gorgias scores 4.4 and Klaviyo scores 4.4. The better pick depends on the job. Gorgias: Built for Shopify stores, ties support directly to revenue. Klaviyo: Built tightly around Shopify, not general-purpose marketing.

Which is cheaper, Gorgias or Klaviyo?

Gorgias has the lower starting price: from $10/mo for Gorgias and from $20/mo for Klaviyo.

Do Gorgias and Klaviyo have free plans?

Only Klaviyo has a free plan.

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