Help Scout vs Thena (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Thena does not list a price
Free plan
Help Scout
Only Help Scout has one
Higher rating
Help Scout
4.5 against 4.2
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Help Scout	Thena
Our rating	4.5Better	4.2
Starts at	$25/mo	Not listed
Free plan	YesBetter	No
Category	Customer Support	Customer Support
Plans	FreeFree Standard$25/user/mo Plus$50/user/mo	See pricing
Key features	Shared inbox designed to feel like personal email No visible ticket numbers shown to customers AI-drafted reply suggestions and conversation summaries Built for small and mid-sized teams Free tier for very small teams	AI-powered support automation built for Slack Connect Designed for B2B SaaS support conversations, not consumer web widgets Triage and resolution within existing Slack channels No self-serve free tier Built for companies whose support already happens in Slack
Pros	Genuinely lighter-weight and easier to adopt than enterprise ticketing platforms Feels more personal and human to customers Free tier available for small teams	Genuinely native to a common B2B support workflow other tools don't address directly Fits naturally into how many SaaS companies already communicate with clients AI automation works within the existing Slack flow rather than requiring a new portal
Cons	Less suited to very high-volume or highly complex enterprise support operations Fewer advanced workflow and automation features than enterprise competitors AI capabilities are a newer addition to an intentionally simpler core platform	No free tier or transparent self-serve pricing Narrow fit for companies not already using Slack Connect with customers Less useful for consumer-facing or non-Slack B2B support needs
Company	Help Scout, founded 2011	Thena, founded 2022

Prices come from each vendor's pricing page, last checked 20260703. Check the vendor before you buy.

FAQ

Questions people ask

Is Help Scout better than Thena?

In our reviews Help Scout scores 4.5 and Thena scores 4.2. The better pick depends on the job. Help Scout: A shared inbox designed to feel like email, not enterprise ticketing. Thena: B2B support conducted through shared Slack channels.

Which is cheaper, Help Scout or Thena?

Help Scout: from $25/mo. Thena: see pricing.

Do Help Scout and Thena have free plans?

Only Help Scout has a free plan.

More comparisons

Help Scout compared with

All Help Scout alternatives

Thena compared with

All Thena alternatives