Front vs Help Scout (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Tie
Both start at from $25/mo
Free plan
Help Scout
Only Help Scout has one
Higher rating
Help Scout
4.4 against 4.5
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Front	Help Scout
Our rating	4.4	4.5Better
Starts at	$25/mo	$25/mo
Free plan	No	YesBetter
Category	Customer Support	Customer Support
Plans	From $25/mo	FreeFree Standard$25/user/mo Plus$50/user/mo
Key features	Autopilot AI agent that resolves requests across channels Copilot for account signals, next steps and reply drafts Compass monitoring and recommendations for AI agents External Agents from other platforms inside the inbox Shared inbox and ticketing with automation rules	Shared inbox designed to feel like personal email No visible ticket numbers shown to customers AI-drafted reply suggestions and conversation summaries Built for small and mid-sized teams Free tier for very small teams
Pros	Human teams and AI agents work in the same threads 14-day trial with no credit card Autopilot is priced per conversation, not per seat	Genuinely lighter-weight and easier to adopt than enterprise ticketing platforms Feels more personal and human to customers Free tier available for small teams
Cons	Copilot and Autopilot cost extra on Starter and Professional Starter is limited to 10 seats and one channel Onboarding package required on larger contracts	Less suited to very high-volume or highly complex enterprise support operations Fewer advanced workflow and automation features than enterprise competitors AI capabilities are a newer addition to an intentionally simpler core platform
Company	Front	Help Scout, founded 2011

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Front better than Help Scout?

In our reviews Front scores 4.4 and Help Scout scores 4.5. The better pick depends on the job. Front: Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. Help Scout: A shared inbox designed to feel like email, not enterprise ticketing.

Which is cheaper, Front or Help Scout?

Both start at the same price (from $25/mo).

Do Front and Help Scout have free plans?

Only Help Scout has a free plan.

More comparisons

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Help Scout compared with

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