JivoChat centers its live chat platform on two distinct AI features: AI Agent, which resolves up to 80% of conversations automatically by handling standard requests instantly, and AI Assistant, which uses OpenAI technology to help human support staff compose responses faster for the conversations that still need a human.
Splitting fully-automated resolution (AI Agent) from human-assisted drafting (AI Assistant) rather than offering one generic “AI chat” feature matches how support volume actually breaks down – a genuine majority of incoming chats are routine questions an AI Agent can resolve outright, while the remainder genuinely need a human but can still be answered faster with AI-assisted drafting rather than typing every response from scratch. Prominent placement of both features in the main navigation, not buried in settings, reflects how central they are to the current product.
JivoChat covers live chat, WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat in one inbox, with video calls, telephony, CRM integration, 50+ pre-built integrations, and real-time analytics. It serves 200,000-plus businesses and 65,000-plus live operators handling 14 million-plus monthly chats. A 14-day free trial requires no commitment; specific pricing is on a dedicated pricing page.
