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Re:amaze

Customer service helpdesk for ecommerce teams that combines email, live chat, social, SMS, VoIP and video support with Cues proactive messages, an AI Agent and AI support tools.

4.0 Customer Support
4.0 Very good 4.0
Published per-user prices with a 10% annual discount AI Agent resolutions are capped per plan, from 5 to 20 a month
Reviewed by Challenging Voice Editorial · Updated Oct 2026 How we rate
PricingFrom $26.1/mo
Free planNo
CompanyRe:amaze
PlatformsWeb
CategoryCustomer Support
Last reviewedOct 2026
Ask AI about Re:amaze ChatGPT Claude Perplexity

Overview

Re:amaze is a customer service platform based in San Jose, California, built for ecommerce and online businesses. It brings email, live chat, social media, SMS, VoIP and video calls into one helpdesk, and serves thousands of teams across SaaS, ecommerce, education and hospitality.

Its AI features include Cues, which send proactive, targeted AI-generated messages to engage customers, and an AI Agent in beta that acts as a 24/7 assistant trained on a business’s own details. AI-powered support tools cover conversation summarization, sentiment analysis, FAQ suggestions and help to write articles, and the paid plans add AI Intents.

Pricing is per user in USD: Basic costs $29 a month ($26.10 billed annually) with 5 AI Agent resolutions a month, Pro costs $49 ($44.10 annual) with 10 resolutions, and Plus costs $69 ($62.10 annual) with 20. Starter is a flat $59 a month for unlimited team members, capped at 500 conversations a month. A 14-day trial includes Plus features and needs no credit card.

Key features

  • Cues for proactive AI-generated customer messages
  • AI Agent (beta) trained on a business's own details
  • AI summarization, sentiment analysis and FAQ suggestions
  • AI Intents on Pro and Plus plans
  • Email, chat, social, SMS, VoIP and video in one inbox

Screenshots & demo

Re:amaze screenshot 1

Pricing

Re:amaze is a paid tool, with plans that start at $26.1/mo.

  • Pricing modelFree Trial
  • Starting priceFrom $26.1/mo
  • Free planNo
Visit Re:amaze

Pricing is provided as a guide. Check the official site for the latest plans.

Is Re:amaze expensive?

Re:amaze starts at $26.1, which is 23% below the Customer Support median of $34 a month across the 58 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

20% of Customer Support tools in the directory offer a free tier, which this one does not.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

  • Published per-user prices with a 10% annual discount
  • 14-day trial with every Plus feature and no credit card
  • Flat-rate Starter plan for larger teams

Cons

  • AI Agent resolutions are capped per plan, from 5 to 20 a month
  • AI Agent is labeled beta
  • Per-user pricing grows with the size of the support team

How it compares

ToolRatingFreeFromBest known for
Re:amaze (this tool)4.0No$26.1/moCues for proactive AI-generated customer messages
Octocom4.1No$100/mo24/7 AI agents across chat, voice, email and social
Zipchat AI3.3No—Agentic AI takes actions – discount codes, refunds, order tracking
Robylon3.8Yes$22/moAI agents for email, chat, voice and WhatsApp support

Alternatives to Re:amaze

4 tools matched to Re:amaze on what they do, their category and their price.

Octocom

4.1

AI customer support platform for ecommerce brands whose agents work around the clock across chat, voice, email and social, completing tasks like refunds, returns and address changes from 200+ pre-built actions.

Free Trial Customer Support
View details Visit

Zipchat AI

3.3

An agentic AI sales and support agent for ecommerce – doesn't just chat, it acts: generates discount codes, processes refunds, and tracks orders across five channels.

Free Trial Customer Support
View details Visit

Robylon

3.8

AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats.

Freemium Customer Support
View details Visit

Frequently asked questions

What is Re:amaze?
Re:amaze is a customer service platform based in San Jose, California, built for ecommerce and online businesses.
Is Re:amaze free?
Re:amaze does not offer a free plan; paid pricing starts at $26.1 per month.
How much does Re:amaze cost?
Re:amaze starts at $26.1 per month. See the pricing plans above for full details.
What are the best Re:amaze alternatives?
The closest matches in the directory are Octocom, Zipchat AI, and Robylon, compared side by side above.

Reviews

4.0 Editorial rating No reviews yet

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