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Head to head · 2026

Hiver vs Whelp

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Hiver

Runs customer support from inside Gmail rather than in a separate helpdesk

4.2$25/mo

Visit Hiver (opens Hiver in a new tab)

Whelp

Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one…

4.1$29/mo

Visit Whelp (opens Whelp in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Hiver

    From $25/mo against from $29/mo

  • Free plan

    Tie

    Both have one

  • Higher rating

    Hiver

    4.2 against 4.1

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onHiverWhelp
Our rating4.2Better4.1
Starts at$25/moBetter$29/mo
Free planYesYes
CategoryCustomer SupportCustomer Support
PlansFrom $25/moFrom $29/mo
Key features
  • Support ticketing inside Gmail
  • Channels beyond email
  • Assignment and cross-team collaboration
  • Workflow automation
  • AI assistance on replies
  • AI Agents trained on FAQs, policies and catalog
  • Order and booking lookups inside conversations
  • Unified inbox for WhatsApp, chat, SMS, email and social
  • Flow-based and dynamic chatbot builders
  • Shopify, Stripe, Twilio and Salesforce integrations
Pros
  • Teams keep working in the mailbox they already use
  • Avoids the migration that stalls most helpdesk rollouts
  • Published per-user pricing with a free plan
  • Free plan with unlimited conversations for one seat
  • Covers the main messaging channels in one inbox
  • On-premises option on the Premium plan
Cons
  • Tied to Google Workspace
  • Per-user pricing from $25 climbs quickly with headcount
  • Gmail-native design rules out some standalone helpdesk features
  • AI Agents start at the $79 per seat plan
  • WhatsApp fees from Meta are extra
  • The 60 percent automation figure is the company's own
CompanyHiverWhelp, Inc.

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Hiver better than Whelp?

In our reviews Hiver scores 4.2 and Whelp scores 4.1. The better pick depends on the job. Hiver: Runs customer support from inside Gmail rather than in a separate helpdesk. Whelp: Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.

Which is cheaper, Hiver or Whelp?

Hiver has the lower starting price: from $25/mo for Hiver and from $29/mo for Whelp.

Do Hiver and Whelp have free plans?

Yes, both have a free plan.

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