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LiveAgent

Name: LiveAgent
Price: 10 USD
Author: Challenging Voice

AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial.

3.8 Customer Support

3.8 Good 3.8

Bottom line: LiveAgent is a capable customer support tool, best known for AI Chatbot for automated first-response handling. Paid from $10/mo.

Three distinct AI tools cover multiple points in the support workflow No permanent free plan

Reviewed by Challenging Voice Editorial · Updated Aug 2026 How we rate

PricingFrom $10/mo

Free planNo

CompanyLiveAgent

PlatformsWeb

Best forCustomer Support

Visits3

Last reviewedAug 2026

UpdatedAug 2026

Ask AI about LiveAgent ChatGPT Claude Perplexity

Overview

LiveAgent bundles an AI Chatbot, an Answer Improver, and an Answer Composer into its help-desk platform, with the company claiming teams can “automate up to 75% of conversations with built-in AI” by partnering AI teammates with human agents rather than replacing them outright.

Three distinct AI tools rather than one generic chatbot is the practical difference here – the Chatbot handles first-response automation, Answer Improver refines agent-drafted replies for clarity and tone, and Answer Composer helps draft responses from scratch. Splitting those roles means AI assists at multiple points in the support workflow instead of only the initial contact.

Four plans run Small Business, Medium Business, Large Business, and Enterprise, each currently discounted roughly a third off list price when billed annually. There’s no permanent free plan, but a 30-day free trial requires no credit card, and a current promotion adds a free AI Agent on top of the trial discount.

Key features

AI Chatbot for automated first-response handling
Answer Improver for refining agent-drafted replies
Answer Composer for drafting responses from scratch
Claimed up to 75% conversation automation
30-day free trial, no credit card required

Screenshots & demo

Pricing

LiveAgent is a paid tool, with plans that start at $10/mo.

Pricing modelFree Trial
Starting priceFrom $10/mo
Free planNo

Visit LiveAgent

Pricing is provided as a guide. Check the official site for the latest plans.

Is LiveAgent expensive?

LiveAgent starts at $10, which is 71% below the Customer Support median of $34 a month across the 41 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

21% of Customer Support tools in the directory offer a free tier, which this one does not.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

Three distinct AI tools cover multiple points in the support workflow
30-day trial is longer than most competitors' free-trial windows
No credit card required to start the trial

Cons

No permanent free plan
Discounted pricing shown is promotional, not necessarily permanent list price
75% automation claim will vary heavily by ticket type and setup quality

How it compares

Tool	Rating	Free	From	Best known for
LiveAgent (this tool)	3.8	No	$10/mo	AI Chatbot for automated first-response handling
Sierra	4.6	No	—	Agent OS platform across text, voice, email, and SMS
Help Scout	4.0	Yes	$25/mo	Shared inbox designed to feel like personal email
Cognigy	4.5	No	—	Deep integration with existing contact center telephony

Our verdict

3.8 / 5 3.8

LiveAgent is a solid customer support tool, best known for AI Chatbot for automated first-response handling. Paid plans start at $10/mo.

What makes it different: LiveAgent stands out for AI Chatbot for automated first-response handling.

How we score it

Overall 3.8

Value for money 4.4

Feature depth 4.9

Popularity 3.7

Best for ProfessionalsTeamsCreatorsCurious learners

Frequently asked questions

What is LiveAgent?

LiveAgent is a customer support tool listed in the Challenging Voice directory. AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial.

Is LiveAgent free?

LiveAgent does not offer a free plan; paid pricing starts at $10 per month.

How much does LiveAgent cost?

LiveAgent starts at $10 per month. See the pricing plans above for full details.

What are the best LiveAgent alternatives?

Popular alternatives to LiveAgent include JivoChat, Hubtype, and Kayako. Browse them all in the Customer Support category.

Is LiveAgent any good?

LiveAgent scores 3.8 out of 5 based on our editorial review.