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LiveAgent

AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial.

3.8 Customer Support
3.8 Good 3.8
Three distinct AI tools cover multiple points in the support workflow No permanent free plan
Reviewed by Challenging Voice Editorial · Updated Aug 2026 How we rate
PricingFrom $10/mo
Free planNo
CompanyLiveAgent
PlatformsWeb
CategoryCustomer Support
Last reviewedAug 2026

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  • Get into the top 5 of Customer Support. 5 of 5 spots open, from $159/month. See positions
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Ask AI about LiveAgent ChatGPT Claude Perplexity

Overview

LiveAgent bundles an AI Chatbot, an Answer Improver, and an Answer Composer into its help-desk platform, with the company claiming teams can “automate up to 75% of conversations with built-in AI” by partnering AI teammates with human agents rather than replacing them outright.

Three distinct AI tools rather than one generic chatbot is the practical difference here – the Chatbot handles first-response automation, Answer Improver refines agent-drafted replies for clarity and tone, and Answer Composer helps draft responses from scratch. Splitting those roles means AI assists at multiple points in the support workflow instead of only the initial contact.

Four plans run Small Business, Medium Business, Large Business, and Enterprise, each currently discounted roughly a third off list price when billed annually. There’s no permanent free plan, but a 30-day free trial requires no credit card, and a current promotion adds a free AI Agent on top of the trial discount.

Key features

  • AI Chatbot for automated first-response handling
  • Answer Improver for refining agent-drafted replies
  • Answer Composer for drafting responses from scratch
  • Claimed up to 75% conversation automation
  • 30-day free trial, no credit card required

Screenshots & demo

LiveAgent screenshot 1

Pricing

LiveAgent is a paid tool, with plans that start at $10/mo.

  • Pricing modelFree Trial
  • Starting priceFrom $10/mo
  • Free planNo
Visit LiveAgent

Pricing is provided as a guide. Check the official site for the latest plans.

Is LiveAgent expensive?

LiveAgent starts at $10, which is 71% below the Customer Support median of $34 a month across the 61 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

21% of Customer Support tools in the directory offer a free tier, which this one does not.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

  • Three distinct AI tools cover multiple points in the support workflow
  • 30-day trial is longer than most competitors' free-trial windows
  • No credit card required to start the trial

Cons

  • No permanent free plan
  • Discounted pricing shown is promotional, not necessarily permanent list price
  • 75% automation claim will vary heavily by ticket type and setup quality

How it compares

ToolRatingFreeFromBest known for
LiveAgent (this tool)3.8No$10/moAI Chatbot for automated first-response handling
LiveChat3.9No$19/moLiveChat AI built into the core inbox
HappyFox3.8No—Ticket summarization and AI-drafted reply generation
Letterbook3.8No$50/moPlaybook-driven auto-resolution for common support scenarios

Alternatives to LiveAgent

4 tools matched to LiveAgent on what they do, their category and their price.

HappyFox

3.8

AI built into every help desk workflow – ticket summarization, draft replies, an AI Contact Center with voice, and a 24/7 self-service chatbot.

Contact for Pricing Customer Support
View details Visit

JivoChat

3.7

AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster.

Free Trial Customer Support
View details Visit
Compare all LiveAgent alternatives →

Head to head: LiveAgent vs LiveChat · LiveAgent vs HappyFox · LiveAgent vs Letterbook · LiveAgent vs JivoChat

Frequently asked questions

What is LiveAgent?
LiveAgent bundles an AI Chatbot, an Answer Improver, and an Answer Composer into its help-desk platform, with the company claiming teams can "automate up to 75% of conversations with built-in AI" by partnering AI teammates with human agents rather than replacing them outright.
Is LiveAgent free?
LiveAgent does not offer a free plan; paid pricing starts at $10 per month.
How much does LiveAgent cost?
LiveAgent starts at $10 per month. See the pricing plans above for full details.
What are the best LiveAgent alternatives?
The closest matches in the directory are LiveChat, HappyFox, and Letterbook, compared side by side above.

Reviews

3.8 Editorial rating No reviews yet

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