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Paid

Duckie

AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom.

4.2 Customer Support
4.2 Very good 4.2
Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid Entry price of $725/month billed yearly prices out smaller support teams
Reviewed by Challenging Voice Editorial · Updated Jul 2026 How we rate
PricingFrom $725/mo
Free planNo
CompanyDuckie
PlatformsAPI, Web
CategoryCustomer Support
Founded2023
Last reviewedJul 2026

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Overview

Duckie is an AI support-agent platform for B2B SaaS and technical products, founded in 2023 by Joel Ritossa and Valerie Li and backed by Y Combinator's Winter 2024 batch. The company builds agents that resolve customer tickets end-to-end rather than routing them to a human queue.

Its Resolution Memory layer stores previously validated answers and surfaces them automatically when similar tickets arrive, cutting repeat research work, and the agents connect to Slack, Zendesk, and Intercom alongside internal knowledge sources like Jira, Confluence, and Sentry. Beyond answering questions, Duckie agents can take real account actions such as processing refunds, tracking orders, or updating account details. Customer Grid reports automating 90% of its member support with Duckie, across more than 70,000 tickets a month.

Duckie is built for B2B SaaS support teams at growth-stage and enterprise companies rather than solo founders. Four pricing tiers start at $725/month billed yearly and scale to $3,500/month based on message volume, workflows, and integrations, with a custom Enterprise tier above that and no self-serve free option.

Key features

  • End-to-end ticket resolution across Slack, Zendesk, and Intercom
  • Resolution Memory that reuses validated answers for repeat issues
  • Action automation for refunds, order tracking, and account updates
  • Training on existing knowledge bases including Jira, Confluence, and Sentry
  • SOC 2 Type II certified with GDPR- and CCPA-compliant data handling
  • Analytics dashboard tracking deflection rate and resolution time

Screenshots & demo

Demo video

https://www.youtube.com/watch?v=zLdoAnsWn5A

Screenshots

Duckie screenshot 1

Pricing

Duckie is a paid tool, with plans that start at $725/mo.

  • Pricing modelPaid
  • Starting priceFrom $725/mo
  • Free planNo
Visit Duckie

Pricing is provided as a guide. Check the official site for the latest plans.

Is Duckie expensive?

Duckie starts at $725, which is 2032% above the Customer Support median of $34 a month across the 62 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

21% of Customer Support tools in the directory offer a free tier, which this one does not.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

  • Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid
  • Y Combinator-backed with a founding team focused on technical support workflows
  • Connects to an existing support stack instead of requiring a full platform migration
  • Takes real account actions rather than answer-only chat responses

Cons

  • Entry price of $725/month billed yearly prices out smaller support teams
  • Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI
  • Annual billing commitment required to access the advertised starting rate
  • No self-serve free tier to test the product before a sales conversation

How it compares

ToolRatingFreeFromBest known for
Duckie (this tool)4.2No$725/moEnd-to-end ticket resolution across Slack, Zendesk, and Intercom
Kayako3.8No—Kay AI Agent – triage, drafting, and continuous learning from human resolutions
Letterbook3.8No$50/moPlaybook-driven auto-resolution for common support scenarios
Thena4.2No—AI-powered support automation built for Slack Connect

Alternatives to Duckie

4 tools matched to Duckie on what they do, their category and their price.

Kayako

3.8

Kay AI Agent triages, drafts replies, and learns from every human resolution – measured at 52% AI-resolved tickets and an 87.2% deflection rate.

Contact for Pricing Customer Support
View details Visit
Compare all Duckie alternatives →

Head to head: Duckie vs Kayako · Duckie vs Letterbook · Duckie vs Thena · Duckie vs Open

Frequently asked questions

What is Duckie?
Duckie is an AI support-agent platform for B2B SaaS and technical products, founded in 2023 by Joel Ritossa and Valerie Li and backed by Y Combinator's Winter 2024 batch.
Is Duckie free?
Duckie does not offer a free plan; paid pricing starts at $725 per month.
How much does Duckie cost?
Duckie starts at $725 per month. See the pricing plans above for full details.
What are the best Duckie alternatives?
The closest matches in the directory are Kayako, Letterbook, and Thena, compared side by side above.

Reviews

4.2 Editorial rating No reviews yet

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