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Head to head · 2026

Crisp vs LiveChat

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Crisp

A multichannel messaging inbox, not just an enterprise AI agent

4.4$45/mo

Visit Crisp (opens Crisp in a new tab)

LiveChat

LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with…

3.9$19/mo

Visit LiveChat (opens LiveChat in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    LiveChat

    From $19/mo against from $45/mo

  • Free plan

    Crisp

    Only Crisp has one

  • Higher rating

    Crisp

    4.4 against 3.9

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onCrispLiveChat
Our rating4.4Better3.9
Starts at$45/mo$19/moBetter
Free planYesBetterNo
CategoryCustomer SupportCustomer Support
Plans
  • Free$0
  • Mini$45/mo per workspace
  • Essentials$95/mo per workspace
  • Plus$295/mo per workspace
  • EnterpriseQuote only
From $19/mo
Key features
  • Multichannel shared team inbox (chat, email, and more)
  • AI chatbot automation alongside human agent handoff
  • Genuinely published, self-serve pricing
  • Free tier for basic use
  • Built for small and mid-sized business teams
  • LiveChat AI built into the core inbox
  • Copilot Assistant for agent support
  • Shared inbox for AI and human agents with a revenue counter
  • Text Intelligence included from the entry-level plan
  • 14-day free trial with AI features, no credit card required
Pros
  • Published, accessible pricing unlike most enterprise-only competitors
  • Combines a full team inbox with AI automation in one tool
  • Free tier available to start immediately
  • AI and human conversations share one inbox instead of separate tools
  • AI features available from the entry-level plan, not just top tier
  • Free trial requires no credit card
Cons
  • Less specialized in pure AI resolution than dedicated enterprise agent platforms
  • Higher-volume enterprise needs may outgrow its feature set
  • AI automation is one part of a broader tool rather than the primary focus
  • No permanent free plan
  • Per-person pricing adds up quickly for larger support teams
  • Monthly billing costs noticeably more than annual
CompanyCrisp IM SAS, founded 2015LiveChat

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Crisp better than LiveChat?

In our reviews Crisp scores 4.4 and LiveChat scores 3.9. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. LiveChat: LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier.

Which is cheaper, Crisp or LiveChat?

LiveChat has the lower starting price: from $45/mo for Crisp and from $19/mo for LiveChat.

Do Crisp and LiveChat have free plans?

Only Crisp has a free plan.

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