List your tool
Free Trial

LiveChat

LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier.

3.9 Customer Support
3.9 Good 3.9
AI and human conversations share one inbox instead of separate tools No permanent free plan
Reviewed by Challenging Voice Editorial · Updated Aug 2026 How we rate
PricingFrom $19/mo
Free planNo
CompanyLiveChat
PlatformsWeb
CategoryCustomer Support
Last reviewedAug 2026

Is this your tool?

  • Claim this listing. Sign in with an email at livechat.com to manage it. Claim LiveChat
  • Get into the top 5 of Customer Support. 5 of 5 spots open, from $159/month. See positions
  • Something out of date? Owners can request edits from My listings; anyone can tell us.
Ask AI about LiveChat ChatGPT Claude Perplexity

Overview

LiveChat built LiveChat AI and a Copilot Assistant directly into its core product – the company describes its latest release as the “first Inbox with revenue counter for humans and AI agents,” putting AI-handled and human-handled conversations in the same workspace rather than a bolted-on separate tool.

Having AI and human agents share one inbox, with a shared revenue counter, is a meaningfully different design choice than most AI-chatbot add-ons – it means AI-handled conversations aren’t siloed off where a manager has to check a second dashboard to see if they’re actually working. Text Intelligence features are included from the entry-level Starter plan, not gated behind the top tier.

Plans run Starter at $19/month per person, Team at $49, and Business at $79 (all billed annually; monthly billing costs more), with custom Enterprise pricing above that. There’s no permanent free plan, but a 14-day free trial with AI features included and no credit card required lets you test it properly first.

Key features

  • LiveChat AI built into the core inbox
  • Copilot Assistant for agent support
  • Shared inbox for AI and human agents with a revenue counter
  • Text Intelligence included from the entry-level plan
  • 14-day free trial with AI features, no credit card required

Screenshots & demo

Demo video

Screenshots

LiveChat screenshot 1

Pricing

LiveChat is a paid tool, with plans that start at $19/mo.

  • Pricing modelFree Trial
  • Starting priceFrom $19/mo
  • Free planNo
Visit LiveChat

Pricing is provided as a guide. Check the official site for the latest plans.

Is LiveChat expensive?

LiveChat starts at $19, which is 44% below the Customer Support median of $34 a month across the 61 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

21% of Customer Support tools in the directory offer a free tier, which this one does not.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

  • AI and human conversations share one inbox instead of separate tools
  • AI features available from the entry-level plan, not just top tier
  • Free trial requires no credit card

Cons

  • No permanent free plan
  • Per-person pricing adds up quickly for larger support teams
  • Monthly billing costs noticeably more than annual

How it compares

ToolRatingFreeFromBest known for
LiveChat (this tool)3.9No$19/moLiveChat AI built into the core inbox
Front4.4No$25/moAutopilot AI agent that resolves requests across channels
LiveAgent3.8No$10/moAI Chatbot for automated first-response handling
Watermelon3.7No—AI agent for routine service questions

Alternatives to LiveChat

4 tools matched to LiveChat on what they do, their category and their price.

Front

4.4

Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance.

Free Trial Customer Support
View details Visit

LiveAgent

3.8

AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial.

Free Trial Customer Support
View details Visit

Watermelon

3.7

Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox.

Contact for Pricing Customer Support
View details Visit

Re:amaze

4.0

Customer service helpdesk for ecommerce teams that combines email, live chat, social, SMS, VoIP and video support with Cues proactive messages, an AI Agent and AI support tools.

Free Trial Customer Support
View details Visit
Compare all LiveChat alternatives →

Head to head: LiveChat vs Front · LiveChat vs LiveAgent · LiveChat vs Watermelon · LiveChat vs Re:amaze

Frequently asked questions

What is LiveChat?
LiveChat built LiveChat AI and a Copilot Assistant directly into its core product – the company describes its latest release as the "first Inbox with revenue counter for humans and AI agents," putting AI-handled and human-handled conversations in the same workspace rather than a bolted-on separate tool.
Is LiveChat free?
LiveChat does not offer a free plan; paid pricing starts at $19 per month.
How much does LiveChat cost?
LiveChat starts at $19 per month. See the pricing plans above for full details.
What are the best LiveChat alternatives?
The closest matches in the directory are Front, LiveAgent, and Watermelon, compared side by side above.

Reviews

3.9 Editorial rating No reviews yet

Write a review

More tools like LiveChat

TimelinesAI

3.8

Syncs WhatsApp to your CRM in real time – a shared team inbox across multiple numbers, plus WhatsApp MCP so Claude or ChatGPT can act on conversations directly.

Free Trial Customer Support
View details Visit