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Head to head · 2026

Front vs Hiver

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Front

Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI:…

4.4$25/mo

Visit Front (opens Front in a new tab)

Hiver

Runs customer support from inside Gmail rather than in a separate helpdesk

4.2$25/mo

Visit Hiver (opens Hiver in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Tie

    Both start at from $25/mo

  • Free plan

    Hiver

    Only Hiver has one

  • Higher rating

    Front

    4.4 against 4.2

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onFrontHiver
Our rating4.4Better4.2
Starts at$25/mo$25/mo
Free planNoYesBetter
CategoryCustomer SupportCustomer Support
PlansFrom $25/moFrom $25/mo
Key features
  • Autopilot AI agent that resolves requests across channels
  • Copilot for account signals, next steps and reply drafts
  • Compass monitoring and recommendations for AI agents
  • External Agents from other platforms inside the inbox
  • Shared inbox and ticketing with automation rules
  • Support ticketing inside Gmail
  • Channels beyond email
  • Assignment and cross-team collaboration
  • Workflow automation
  • AI assistance on replies
Pros
  • Human teams and AI agents work in the same threads
  • 14-day trial with no credit card
  • Autopilot is priced per conversation, not per seat
  • Teams keep working in the mailbox they already use
  • Avoids the migration that stalls most helpdesk rollouts
  • Published per-user pricing with a free plan
Cons
  • Copilot and Autopilot cost extra on Starter and Professional
  • Starter is limited to 10 seats and one channel
  • Onboarding package required on larger contracts
  • Tied to Google Workspace
  • Per-user pricing from $25 climbs quickly with headcount
  • Gmail-native design rules out some standalone helpdesk features
CompanyFrontHiver

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Front better than Hiver?

In our reviews Front scores 4.4 and Hiver scores 4.2. The better pick depends on the job. Front: Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. Hiver: Runs customer support from inside Gmail rather than in a separate helpdesk.

Which is cheaper, Front or Hiver?

Both start at the same price (from $25/mo).

Do Front and Hiver have free plans?

Only Hiver has a free plan.

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